Client Services Associate

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About us:

Aunty is a babysitter and nanny platform in Singapore that connects parents to pre-vetted caregivers. Designed for busy parents, bookings can be made for the same day to 3 months in advance. Parents can search, interview and book within minutes!

Here at Aunty, we are on a mission to make it easy to connect you to your village. We strongly believe that parents need a break occasionally because it is challenging to give your 100% attention when we are running on empty. Well-rested parents will be able to raise happy and thriving children.

About the job:

We’re hiring a Client Services Associate! Be the first point of contact for parents seeking trusted childcare. You'll guide them through our services, understand their needs, and match them with the right babysitters or nannies. You'll also recruit and onboard caregivers to ensure top-quality care. If you love working with people and making a difference for families, join us!

Responsibilities

• Speak with clients to understand their childcare requirements, including scheduling, experience preferences, and any special needs.
• Educate clients on our services and how our nanny matching process works.
• Identify and source potential babysitters and nannies through various channels.
• Conduct interviews, assess experience, and perform background/reference checks to ensure high-quality caregivers.
• Match suitable nannies to clients, ensuring a good fit in terms of skills, experience, and personality.
• Assist with work permit applications and necessary documentation when required for nanny placements.
• Ensure smooth execution of nanny placements, resolving any issues that may arise between clients and caregivers.

Qualifications

• Fresh graduates or candidates with 1-2 years of experience in client services, recruitment, or HR are welcome
• Strong interviewing and assessment skills
• Excellent communication and interpersonal abilities.
• If you have CEI certification, it will be an added bonus

Interested in building systems from the ground up? Love a fast-paced, start-up environment? Have a passion for making a positive impact? Come join us and help us solve really hard problems!

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,200.00 - $4,000.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Education:

• Bachelor's or equivalent (Required)

Work Location: In person