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Client Services Coordinator

Posted on Dec. 21, 2024

Toronto, Canada
0 - 0 USD (yearly)

Full Time

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Here at DIALOG, we are passionate about design and believe it can and should meaningfully improve the wellbeing of our communities and the environment we all share.

We are a multi-disciplinary collaborative of architects, interior designers, urban designers and planners, structural, mechanical and electrical engineers, and landscape architects who design for community wellbeing and urban vibrancy. We are a fun-loving bunch of big thinkers and do-gooders, who are collaborative in our approach, diverse in our perspectives, aspirational in our pursuits, and optimistic about what’s next. We’re always looking for passionate people who share our values and care as much about our communities as we do. We're proud to be a Certified B Corporation and 2024 Best of Practice Award Winner, committed to using our design practice as a force for good in the world.

Explore our studios and join us!

We’re currently looking for an exceptional Client Services Coordinator to work from our Downtown Toronto studio.

Our administration team works tirelessly to support our leaders and keep our studios running smoothly. They’re the smiling faces who welcome our guests and answer our phones. They help to connect the right people at the right times and ensure we’re in the right place. Their quick-thinking and incredible resourcefulness make them irreplaceable members of our team.

How you'll make a difference:

- Reception Responsibilities:
- Greet and direct a high volume of incoming clients and guests in a professional and friendly manner
- With an attention to detail, maintain boardrooms, common areas and kitchen organization to ensure studio is business ready each morning and throughout the day.
- Provide timely assistance by phone, email or Teams.
- Ship, receive courier packages.
- Coordinate catering requests and meeting room set up.
- Liaise with vendors as required.
- Facilities Coordination:
- Provide facility support managing facility functions including follow up, coordination and close out of Beacon Facility Help Desk requests and/or as directed in a timely manner, work order coordination and database management.
- Work alongside People & Culture and IT to assist and coordinate on and off-boarding, manage and maintain the studio floor and seating plan.
- Inventory Management of office, kitchen and specialty supplies.
- Active member of the Toronto Studio Health and Safety Team.
- Provide assistance with coordinating internal events.
- Work collaboratively with library vendor to ensure that sample and resource libraries are kept up to date.
- Oversee plant maintenance and cleaning services are performed to schedule.
- Actively participate in internal event planning and execution
- Assist with special projects.
- Active member of the Carbon Reporting Team.

Who you are:

- Willingness to obtain security clearance.
- 2 -3 years of experience within facility or client services role.
- Creative thinker and problem solver.
- Joint Health and Safety certification would be an asset.
- Must be proficient in Microsoft Outlook, Word and Excel.
- Able to multi-task and demonstrate strong attention to detail.
- Professional presentation is a requirement for this role as you represent DIALOG to the public and to our valued clients.
- Excellent interpersonal skills are critical.
- Effective management of competing priorities.
- Previous experience in a professional services environment would be an asset.

At DIALOG, you'll have the opportunity to make a real difference in the world. We encourage you to apply!

Perks & Benefits

Parental leave top-up programs for all parents upon the birth or adoption of a child, RRSP matching, competitive medical and dental benefits coverage upon the first day of employment, discounted memberships, encouraged work/life balance with gifted time off during the holiday season and Vacation Buy-Up program, and reimbursement for professional memberships and dues are just a few of the benefits that DIALOGers enjoy.

Professional Development

DIALOG offers continued professional growth through leadership development opportunities specifically designed for our collaborative culture. Among others, some of our programs include: CoachDIALOG which equips our coaches with essential communication and feedback strategies for building great teams; Integrateducation™ supports DIALOGers in accredited continuing education opportunities; technical skills development via e-learning pathways; and financial support for relevant external learning opportunities.

Equal Opportunity

DIALOG celebrates diversity and is an equal opportunity employer. We are committed to an inclusive environment for all, free of discrimination and harassment. Employment-related decisions are made without regard to sex, religion, ethnicity, sexual orientation, disability, age and race. In accordance with DIALOG’s Accommodation Policy, accommodations for people with disabilities are available upon request for candidates throughout the selection process.

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