Client Services Coordinator | Subiaco

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Introduction:
Acumentis provides decision certainty.

Certainty to our clients through the unique services and advice we offer across all property classes, nationwide.

Certainty to our employees, knowing that their personal and career development is valued and prioritised.

Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange.

About Us

At Acumentis, we're committed to creating opportunities and fostering inclusion within our workforce. Being an independent Australian Stock Exchange listed national company, our supportive national network spans over 350 team members across 45 regional and metropolitan locations throughout Australia.

We take pride in upholding our Guiding Principles and expect the same from our new team members. We lead by example and Never Quit. We hold ourselves accountable and Walk the Talk. We support our internal team, liaise directly with external stakeholders, and Support Our People and Clients. We act fairly and reasonably, embracing Equality of Opportunity. We are committed to developing our people into highly skilled, well-regarded professionals through mentoring and development pathways across all property types and sectors.

Description:
About the Role

A Client Services Coordinator is responsible for supporting client workflow within the business, handling new enquiries, job set up, timely delivery and consistently high-quality output. We are looking for someone who seeks to deliver exceptional customer service to internal stakeholders and external clients, approaching their role with attention to detail and efficiency. You will work as part of an administrative support team, using internal systems and external platforms to ensure Acumentis meets and exceeds internal and industry performance expectations.

• Handle inbound 1300 calls, webchat and email to seize new opportunities and resolve client queries
• Use of CRM for management of new enquiries, and set up and sending of quotes
• Job set up including property and title searches, requesting and attaching required documentation.

About You

You’ll be a great fit for us if:

• You’re seeking a new position where your contribution is valued, and you are supported to be your best
• You have previous customer service experience, but not essential
• You have working knowledge of locations across Western Australia
• You have a great ability to create and maintain working relationships with clients and colleagues
• You are efficient and able to co-ordinate appointments on behalf of our team of valuers.
• You have strong IT skills – fully competent with all Microsoft Office applications.
• You are reliable and have conscientious work ethic
• You are able to manage stress under pressure

We’ll be a great fit for you if:

• You’d like an extra day of leave for your birthday, study or volunteer opportunities
• You’d like to take advantage of employee benefits such as bank partnerships, access to Flare Discounts and a full wellness calendar of activities – with new benefits added each month!
• You’re looking to join a business with a strong national presence, where relocation can be supported
• You’d like a position with a strong client base and steady stream of work
• You’d like to ensure your life/work balance through flexible work arrangements
• You’d like mentoring from industry leaders to guide your career, and create a guaranteed pathway for our twice-yearly promotion program

We want to support you with your integration into Acumentis, so the right training and resources will be provided to the right candidate to get you into the swing of things in no time.

It is a condition of employment that staff are to have a Police Clearance (paid for by the business).

How to Apply

If working with Acumentis in this period of growth sounds like something you are looking for, please apply online via the link provided. If you have any questions regarding the role, please contact the People Team (people@acumentis.com.au). Please note, we are unable to consider emailed applications.

Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills and their contribution to our organisation.