Client Services (Non-Mortgage) Coordinator

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Introduction:
Acumentis provides decision certainty.

Certainty to our clients through the unique services and advice we offer across all property classes, nationwide.

Certainty to our employees, knowing that their personal and career development is valued and prioritised.

Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange.

About Us

At Acumentis, we're committed to creating opportunities and fostering inclusion within our workforce. Being an independent Australian Stock Exchange listed national company, our supportive national network spans over 350 team members across 45 regional and metropolitan locations throughout Australia.

We take pride in upholding our Guiding Principles and expect the same from our new team members. We lead by example and Never Quit. We hold ourselves accountable and Walk the Talk. We support our internal team, liaise directly with external stakeholders, and Support Our People and Clients. We act fairly and reasonably, embracing Equality of Opportunity. We are committed to developing our people into highly skilled, well-regarded professionals through mentoring and development pathways across all property types and sectors.

Description:
About the Role

In this fast‑paced coordination role, you’ll manage non‑mortgage client enquiries from first contact through to job completion. You’ll be the friendly, professional face of Acumentis—ensuring smooth operations, timely delivery, and consistently high‑quality outcomes. You’ll work closely with valuers, directors, marketing, and administrative colleagues, using our CRM to manage enquiries, analyse client data, and identify engagement opportunities.

While this role is advertised as being based in South Brisbane, we are open to applicants located in any of our offices, including regional & metro locations across South Australia, Queensland and New South Wales.

Key Responsibilities:
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Prepare and issue quotes for all non‑mortgage valuation enquiries

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Manage new enquiries via phone, email, 1300 line and group inbox

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Set up jobs and attach client documentation

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Maintain and update CRM records, client lists and valuation systems

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Monitor turnaround times and communicate proactively about delays

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Analyse CRM data to identify client engagement opportunities

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Support bulk or portfolio projects and ad hoc administrative tasks

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Collaborate with Mortgage Client Management, Booking and Specialist Support teams

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Uphold consistent processes and contribute to workflow and process improvements

Skills and Experiences:
Desired Skills:
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Experience in a similar administrative or coordination role

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Background in the valuation or property industry (highly regarded)

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Ability to work both independently and collaboratively

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Strong multitasking capability with excellent time‑management and organisational skills to meet deadlines and SLAs

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Quick learner with the ability to become proficient in new systems and software

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A proactive mindset with a desire to exceed expectations

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Proven ability to handle confidential information with discretion

Essential Requirements:
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Strong listening skills and the ability to understand client needs to deliver exceptional service

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Clear, professional and effective communication with colleagues, clients and stakeholders

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Ability to manage a varied workload and balance competing priorities

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Excellent customer service skills with a client‑focused approach

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Strong written and verbal communication skills

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Demonstrated problem‑solving ability and willingness to learn

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Initiative, self‑motivation and a commitment to continuous improvement

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Proficiency in Microsoft Office, including strong formatting skills, attention to detail and the ability to manage multiple calendars