Client Services Officer

Client Services Officer

Join Our Team as a Client Services Officer!

Are you ready to embark on an exciting journey with our expanding team? We are seeking a dynamic individual to fill the role of Client Services Officer. If you are a creative, optimistic, and proactive individual, this position is perfect for you. You'll have the opportunity to work alongside a fantastic team and pave the way for your career growth and development.

About Us: Connecting Care Support Services is a leading Disability Support Provider accredited by the National Disability Insurance Scheme (NDIS) to deliver personalised support services to individuals with disabilities. Serving as a trusted NDIS provider in the South East Queensland Region, we specialise in tailoring our services to meet the unique needs and preferences of NDIS participants.

About the Role: The Client Services Officer will be responsible for a diverse range of tasks. From coordinating individualised care plans to facilitating access to essential support services, our dedicated team is committed to enhancing the quality of life and fostering independence for individuals with disabilities.

The ideal candidate will possess excellent customer service skills and the ability to manage multiple responsibilities effectively. Key responsibilities include:

• Conducting Intake Meetings and Client Service Reviews with NDIS Participants to ensure the delivery of high-quality services.
• Managing the caseload of a team of support workers to uphold service performance standards.
• Overseeing the rostering system, including covering vacant shifts, updating staff availabilities, and matching support workers with participants.
• Accurate data entry and maintenance of relevant documentation for auditing purposes.
• Contributing to social media content creation and assisting with the Quarterly Newsletter.

About You: We are seeking a candidate who is passionate about making a difference in people's lives and possesses a solid foundation of technical skills. The ideal candidate should exude positivity, demonstrate compassion, and possess exceptional communication abilities. To be considered for this role, you must have or be willing to obtain the following qualifications and certifications:

• Previous experience in the Disability Industry or a related field (Desirable)
• Relevant qualifications: Minimum Certificate III in Individual Support or Higher Education.
• Valid driver's license and reliable transportation.
• Current First Aid & CPR certification (willing to obtain).
• Blue Card & Yellow Card (willing to obtain).

Job Type: Full-time

Pay: $37.25 – $40.65 per hour

Expected hours: 37.5 per week

Benefits:

• Employee mentoring program
• Maternity leave
• Professional development assistance

Schedule:

• 8 hour shift

Education:

• Certificate I - IV (Required)

Work Authorisation:

• Australia (Preferred)

Work Location: In person