Find Your Next Job

Client Services Officer

Posted on July 8, 2025

  • Part Time

Client Services Officer

Tailor Your Resume for this Job


Introduction:
​​​​​​A Client Services Officer position is available at reproductive & sexual health NGO clinic in Newington, with additional support to our Metropolitan clinics. State of the art facilities with comprehensive clinical support and opportunities to build your customer service and administration skills in reception, call handling, general administration, appointment scheduling and billing.

  • Part time shift available at Newington NSW
  • 16 hours per week (2 days per week, must be available Wednesday and Friday)
  • Flexibility to work at all metro clinics if required is highly desirable
  • ​​​Professional support and development provided
Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation, we offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.

Develop and expand your administration and customer service skills in a specialised clinical setting focusing on reproductive and sexual health across our call centre and clinics.

Your benefits

  • Specialised clinical setting with a variety of administration duties
Learning & development support

Modern clinical facilities

  • Multidisciplinary team
  • Comprehensive client services team support structures
Fully accredited against the National Safety & Quality Healthcare Standards

Values

  • All staff must fully support the FPA values
  • FPA is a pro-choice organisation
Please refer to our website for our Visions and Values

Interested?

Click here to access the full position description

Contact Rebecca Cannell on 02 8752 4356 or rebeccac@fpnsw.org.au for a confidential discussion

FPA is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.

Family Planning Australia does not accept unsolicited agency resumes or applications and is not responsible for any fees related to unsolicited agency resumes or applications.

Description:
Position Overview

Our Client Services Officers play an important role in supporting the operation of Family Planning Australia (FPA) clinics, day surgery and appointment call centre. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics and in the clinic appointment call centre. The position is part of a multidisciplinary team.

  • Base Full Time Salary: $55,917
  • Part time shift available at Newington NSW
  • 16 hours per week (2 days per week, must be available Wednesday and Friday)
Skills and Experiences:
Essential criteria

  • Relevant certificate level qualifications in business administration or similar
  • Minimum 2 years previous experience in an administration, reception or call centre role
  • High level computer skills including word processing, spreadsheets and data entry
  • High level interpersonal and communication skills
  • Proven ability to handle high volume of telephone calls
  • Demonstrated ability to work effectively as part of a multidisciplinary team
  • Exceptional customer service skills
  • Must have Australian working rights
Desirable criteria

  • Previous experience in a healthcare environment, including use of electronic medical record systems and client billing
  • Previous experience in basic financial systems
  • Experience working with priority populations including Aboriginal and Torres Strait Islander people, young people, people with disability, LGBTQIA+ people/or culturally and linguistically diverse people
Other requirements

  • A Criminal Record Check and Working with Children Check are required prior to commencement
  • Immunisation/vaccination requirements apply

Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


Windward Management Windward Management

Onboarding Support Officer

Windward Purchasing are looking for an Onboarding & Procurement Support Officer About Windward …

Full Time | Ce, Ireland

Apply 2 hours, 40 minutes ago

Fairfield City Council Fairfield City Council

Administration Officer

Closing date: 28/10/2025 5:00 PM AUS Eastern Standard Time Location: Fairfield Department: Librar…

Part Time | Fairfield, Australia

Apply 2 hours, 45 minutes ago

RIVERVIEW HEALTH CENTRE RIVERVIEW HEALTH CENTRE

Administrative Assistant

Requisition ID: 389778 Position Number: 20056040 Posting End Date: October 13, 2025 City: Winnipe…

Temporary | Winnipeg, Canada

Apply 1 day, 2 hours ago

The United Nations Industrial Development Organization (UNIDO) The United Nations Industrial Development Organization (UNIDO)

Team Assistant Finance (For Roster)

Requisition ID: 6410 Grade: G4 Country: Austria Duty Station: Vienna Category: General Service/Admi…

Full Time | Wien, Austria

Apply 1 day, 2 hours ago

Uniting Country SA Uniting Country SA

Maintenance Officer

Introduction: Make a Lasting Impact in 2025! #YourNextAdventure. About Us We are one of the large…

Full Time | Port augusta, Australia

Apply 1 day, 2 hours ago

Elite Protection Services Elite Protection Services

Unarmed Security Officer

Elite Protection Services is hiring Unarmed Security Officers! Contact us today to join Oklahoma Ci…

Full Time | Oklahoma city, United States of America

Apply 1 day, 4 hours ago

Citi Citi

Equity Client Access & Entitlements – Officer - Mumbai

Discover your future at Citi Working at Citi is far more than just a job. A career with us means jo…

Full Time | Mh, India

Apply 1 week ago

Orikan Orikan

Parking Officer - Glen Eira

Introduction: About Orikan Orikan is a world-class provider of a complete range of parking technol…

Full Time | Caulfield, Australia

Apply 1 week ago