Client Services Officer

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Introduction:
​​​​​​A Client Services Officer position is available at reproductive & sexual health NGO clinic in Fairfield, with additional support to our Metropolitan clinics. State of the art facilities with comprehensive clinical support and opportunities to build your customer service and administration skills in reception, call handling, general administration, appointment scheduling and billing.

• Part time shift available at Fairfield NSW
• 16 hours per week (2 days per week, must be available Thursday and Friday)
• Flexibility to work at all metro clinics if required is highly desirable
• ​​​Professional support and development provided

Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation, we offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.

Develop and expand your administration and customer service skills in a specialised clinical setting focusing on reproductive and sexual health across our call centre and clinics.

Your benefits

• Specialised clinical setting with a variety of administration duties
• Learning & development support

Modern clinical facilities

• Multidisciplinary team
• Comprehensive client services team support structures

Fully accredited against the National Safety & Quality Healthcare Standards

Values

• All staff must fully support the FPA values
• FPA is a pro-choice organisation

Please refer to our website for our Visions and Values

Interested?

Click here to access the full position description

Contact Aries Reyes on ariesr@fpnsw.org.au for a confidential discussion

FPA is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.

Please submit your current resume and a cover letter addressing the selection criteria listed in the position description. We will be reviewing applications regularly, and the advertisement may be closed early if the position is successfully recruited to.

Family Planning Australia does not accept unsolicited agency resumes or applications and is not responsible for any fees related to unsolicited agency resumes or applications.

Description:
Position Overview

Our Client Services Officers play an important role in supporting the operation of Family Planning Australia (FPA) clinics, day surgery and appointment call centre. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics and in the clinic appointment call centre. The position is part of a multidisciplinary team.

• Base Full Time Salary: $57,595
• Part time shift available at Fairfield NSW
• 16 hours per week (2 days per week, must be available Thursday and Friday)

Skills and Experiences:
Essential criteria

• Relevant certificate level qualifications in business administration or similar
• Minimum 2 years previous experience in an administration, reception or call centre role
• High level computer skills including word processing, spreadsheets and data entry
• High level interpersonal and communication skills
• Proven ability to handle high volume of telephone calls
• Demonstrated ability to work effectively as part of a multidisciplinary team
• Exceptional customer service skills
• Ability to manage competing demands and prioritise appropriately
• Must have Australian working rights

Desirable criteria

• Previous experience in a healthcare environment, including use of electronic medical record systems and client billing
• Previous experience in basic financial systems
• Experience working with priority populations including Aboriginal and Torres Strait Islander people, young people, people with disability, LGBTQIA+ people/or culturally and linguistically diverse people

Other requirements

• A Criminal Record Check and Working with Children Check are required prior to commencement
• Immunisation/vaccination requirements apply