Client Services Officer

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Introduction:
Make a Lasting Impact in 2025! #YourNextAdventure.

About Us

We are one of the largest and progressive not-for-profit regional community services providers in South Australia. Established over 100 years ago, we are headquartered in Port Pirie with over 340 talented, qualified employees and over 170 dedicated volunteers.

Our positive, hands-on involvement in regional communities is rewarding and enriching, both for staff and for the people we work with.

Every day we celebrate diversity, thrive on inclusion and demand equity. We provide a collaborative, supportive and flexible working environment while constantly advocating for change to make things even better!

About You

We are always on the lookout for people who share our values and passion to join our team. We can offer you the chance to thrive in a career that makes a difference in people's lives.

If you are kind, compassionate, believe in a society that is fair and justice for all the community, then we want you!

Why Join Us

You will have:

• Flexible working arrangements and salary packaging benefits.
• An inclusive culture of dedicated, passionate and professional team members.
• A seat at the table where grassroots changes/improvements are made to tackle social justice issues.
• Access to an Employee Assistance Program and Wellbeing initiatives.
• A career pathway with a comprehensive induction, as well as continuous training.
• Ongoing support and professional development opportunities.

We recognise that diversity in our workforce enables us to better support our clients' aspirations and goals. So, if you are a person living with a disability, an Aboriginal and/or Torres Strait Islander person, LGBTIQA+ person, from a culturally diverse group, have lived experience or are unique in any other way, we would love to hear from you.

We are honored to be a White Ribbon Accredited Workplace. In November 2024, we also achieved Bronze Tier Status in the Australian Workplace Equality Index (AWEI) through Pride in Diversity

We are a 2025 Circle Back Initiative employer and commit to respond to every applicant.

Engage with Heart - Impact with Purpose.

Uniting Country SA - Caring for Country People

ucsa.org.au

Description:
About The Position

Location: Port Pirie

Status: Part Time FTE 0.7 - 6 month contract

Closing Date for Applications: 27th July 2025

The Client Services Officer is the first point of contact for people requiring or enquiring about our services.

As the Client Services Officer, you will assist and respond to people who present at the front counter or phone in on the generic number. You will briefly listen to the person, determine their needs and what assistance is most appropriate, and ensure the person is connected with the programs that will address their immediate needs. Administration tasks are also part of this role.

Please view the Position Description for further information on the duties and responsibilities of the role.

The roster comprises full-day shifts on Monday and Friday, with afternoon only shifts scheduled for Tuesday, Wednesday and Thursday.

This is an ideal opportunity if you are currently unemployed and/or returning from a career break!

Skills and Experiences:
You will:

• Have strong communication and interpersonal skills.
• Be able to engage with a wide range of clients and stakeholders.
• Have excellent organisational and time management skills with the ability to multi-task.
• Be warm, friendly and empathetic.

It is desirable for you to have:

• Current Australian Drivers Licence.
• Relevant experience, in a paid or voluntary capacity.

A Certificate lV (or above) in a Human Services related discipline will be highly regarded.

You may also need to travel between Uniting Country SA sites or interstate as required.

Our process will require you to upload a Cover Letter and Resume as separate documents, and also to respond to the following online questions:

• Please describe any relevant experience you may have had as a receptionist or in a similar administrative role.
• What is your understanding of this role and what do you see as the main priorities?

Your responses to these questions should contain examples where possible.

Refer to our Guide to Applying for more information.

All offers of employment are subject to the screening and assessment requirements of the Children and Young People (Safety) Act 2017 and any other legislation that interacts with it.

Please contact Natalie Waite on 0484 018 563 for any questions concerning this position and/or the salary range.

Let us know if you require assistance or adjustments to our recruitment process to better meet your needs. You can tell us by contacting Ethan Walter, Recruitment Specialist via email at: careers@ucsa.org.au or by phone on: 0466 503 880.