Client Services Team Leader

About this opportunity

We’re looking for a proactive Client Services Team Leader to guide our coordination team and ensure clients receive timely, high-quality support. In this role, you’ll oversee scheduling, support and develop your team, maintain accurate client and Caregiver records, and help manage after-hours rosters and day-to-day service delivery.

This role suits someone who is people-focused, organised, confident in handling challenges, and committed to delivering exceptional client service. If you’re a strong communicator and natural leader who thrives in a fast-paced environment, we’d love to hear from you.

Why join us?

• A rewarding career where you make a meaningful difference to seniors and their families
• A company that truly values and appreciates your contribution
• A fun, supportive team culture with fortnightly team lunches
• Annual Appreciation Day and access to our Employee Assistance Program + more!

Key Responsibilities

• Lead, support and mentor the Client Services Coordination team
• Oversee daily scheduling to ensure clients receive timely, consistent services
• Maintain accurate client and Caregiver records in the client management system
• Ensure prompt and professional communication with clients and Caregivers
• Coordinate after-hours and weekend on-call rosters
• Manage incident reporting, feedback, and follow-up to support quality care

About you

• Rostering experience is essential.
• Experience in the aged care/disability sector is highly desirable.
• Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
• Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
• Be able to learn technologies quickly to interpret and analyse data.
• Have strong communication, problem-solving, time management, and conflict-resolution skills.
• Have proficient computer skills, including Microsoft Office and Excel.
• Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.