Client Solutions Specialist

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About Us: At Medical Equipment Source, LLC (MES), we’re passionate about providing and servicing state-of-the-art laboratory equipment for healthcare professionals across the U.S. As a privately held and fast-growing company, we take pride in our responsive service, innovative solutions, and long-standing client relationships.

Position Overview: Are you a people person with a knack for problem-solving and a passion for helping others? As a Client Solutions Specialist, you’ll be the front line of communication with physicians, lab technicians, practice managers, and purchasing agents. Your role will combine relationship-building, consultative sales, and customer service to ensure client satisfaction from initial inquiry to post-installation support.

What You’ll Do:

• Build relationships with prospective and current clients via phone, email, and CRM tools
• Educate customers on available equipment, services, and preventative maintenance options
• Prepare and process quotes, sales orders, invoices, and support cases
• Coordinate logistics for order fulfillment, equipment installations, and service calls
• Communicate with vendors to track orders and resolve any issues
• Maintain accurate records in CRM/ERP systems
• Proactively follow up with clients to ensure satisfaction and identify new sales opportunities

What You Bring:

• High school diploma required; bachelor’s degree preferred
• 2+ years of inside sales or customer service experience
• Strong verbal communication and listening skills
• Ability to multitask, adapt quickly, and think on your feet
• Proficiency in CRM or ERP systems and Microsoft Office
• Strong organizational and time-management skills
• A positive, proactive attitude and desire to grow with the company

Why Join MES: You’ll be joining a close-knit team that values collaboration, learning, and long-term client relationships. We provide hands-on training, a supportive environment, and opportunities to grow your career in a thriving industry.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person