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Client Specialist-Ft-Fin. Ptn. Billing
Posted on Nov. 12, 2025
- Thunder Bay, Canada
- 0 - 0 USD (yearly)
- Full Time
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Ref# 25COP175
1‑Full Time‑ Client Specialist
Finance Patient Billings
Why Join Us?
· Impactful Work: Your leadership will directly influence the quality of care provided to our patients and the
efficiency of our operations, in a values based team environment.
· Competitive Compensation: We offer a comprehensive benefits package and competitive salary to attract
top talent.
· Healthcare of Ontario Pension Plan (HOOPP): We are proud to participate in the Healthcare of Ontario
Pension Plan (HOOPP), offering our employees the security and peace of mind that comes with having
access to a pension plan. We understand the importance of financial well‑being and believe that a strong
pension recognizes our employees, like you, and provides a stable foundation for your future as part of our
overall compensation package. When you join, you automatically contribute to the Plan each pay period. As
your employer, we also contribute $1.26 for every dollar you contribute.
Joining our team means that you will be an integral part of achieving our mission, vision and values.
Our Mission: We provide quality Care to Patients and Families, supported and advanced by research, innovation
and education that is responsive to the needs of the peoples of Northwestern Ontario.
Our Vision: Exceptional care for every patient, every time.
Our Values: Diversity, Compassion, Excellence, Innovation, Accountability
About the role:
The Hospital strives to deliver care that is centred on patients and families. Patient and Family Centred Care (PFCC)
is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values
and ensures that those values guide all decisions. Creating a caring environment for patients and families ensures
continuity of care and fosters a learning environment. Applicants are required to have a demonstrated knowledge,
understanding and commitment to this care philosophy.
Under the general direction of the Manager, Patient Billing, the Client Specialist, Patient Accounts is responsible for
all clerical and processing duties, patient, insurance and external agency contact in order to collect on all accounts
prior to 120 days of aging as well as other duties as may be assigned . Within defined procedures and time frames
the incumbent follows up with patients and/or insurance, confers with the Manager, Patient Billing on aged accounts,
bad debts and adjustments as necessary to collect accounts and improve processes. The critical success factor for
this position is accuracy, review, cooperation and productivity in providing overall and designated assistance to the
office.
Qualifications:
* Minimum Secondary School Graduation Diploma or equivalent.
* Excellent oral and written communication and interview skills, including pleasant disposition, tact and ability to
communicate effectively with patients and others.
* Excellent organizational skills for task completion and prioritization to meet deadlines under pressure and achieve
performance standards related to collection.
* Sound knowledge of private insurance plans and other insuring agencies is required, with previous experience in a
computerized accounts receivable/collections system.
* Proven speed, accuracy and proficiency in performing calculations and keyboarding.
* Proficiency in personal computer applications, Excel and Word in a networked Windows environment.
* Must be bondable.
Salary Range: $28.208 to 28.879
The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets
financial and otherwise. All offers of employment to external candidates shall be conditional upon: a satisfactory
Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of
full vaccination of all required doses of a COVID‑19 vaccine approved by Health Canada to Occupational Health &
Safety. Candidates will have demonstrated adherence to the Hospital's Code of Conduct. Regular attendance at
work is imperative, therefore, all applicants will have to demonstrate a good attendance record to be considered for
this position.
We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work
environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a
workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible
minorities, and persons with disabilities to apply and self‑identify. Upon request, accommodations due to a disability
are available throughout the selection process. Additionally we are identified as an English/French speaking health
sciences centre and encourage bilingual candidates to apply.
If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified
individuals.
Interested applicants must submit a resume outlining relevant previous experience and training no later than
11:59p.m. on Wednesday, 19 November, 2025.
Internal applicants may apply via the job posting page on the iNtranet. External applicants must apply through our
website.
Posted: November 12, 2025
COPE
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