Client Success Account Manager - Meta Ads + Shopify

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About the Role

PLEASE READ THOROUGHLY PRIOR TO APPLYING

We're hiring a hands-on E-Commerce Account Manager to own day-to-day execution across Shopify, Meta Ads, and email/SMS marketing for a portfolio of clients.

This is not a strategy-only or relationship-only Account Manager role.

You'll be in the weeds on the storefront and marketing side: building and troubleshooting Shopify storefronts, managing live Meta Ads campaigns, and executing email/SMS flows, while also being the primary point of contact for your clients.

If your background is mostly overseeing campaigns or managing agency relationships rather than doing the hands-on work yourself, this role won't be the right fit — and that's okay. We'd rather be upfront about that now than waste your time or ours.

What You'll Own

• Shopify (core requirement): Updating products, collections, pages, storefront content, and promotions; troubleshooting issues as they come up
• Meta Ads (core requirement): Setting up, monitoring, and optimizing live ad campaigns for individual client accounts
• Client communication: Serving as the daily point of contact for a portfolio of accounts, handling requests, questions, and updates
• Email/SMS marketing: Building and executing campaigns in Klaviyo or a similar platform
• Supporting work: Landing page tweaks, marketing copy, coordinating with designers on creative deliverables

Must-Have Experience

• 1+ years of hands-on Shopify experience (you've personally made storefront changes and resolved issues, not just requested them)
• 1+ years of hands-on Meta Ads experience (you've built and optimized live campaigns yourself)
• Experience in a client-facing role where you managed multiple accounts at once
• Comfortable with a fast-paced, high-volume workload (this role involves juggling many client requests daily)
• Klaviyo or similar email/SMS platform experience
• Copywriting for ads, offers, or landing pages
• Landing page CRO experience
• Experience in a marketing agency environment specifically
• This is a fast paced digital marketing agency. Being able to keep up and be confident in your work is imperative.

What Success Looks Like in 90 Days

• Comfortably managing your assigned client portfolio with minimal oversight
• Making Shopify updates independently and correctly
• Actively monitoring and adjusting live Meta Ads campaigns
• Clients feel heard, and requests get resolved quickly
• Leading client on-boarding calls

Compensation & Benefits

• $50,000–$70,000/year, based on experience
• Performance-based bonuses and growth opportunities
• On-site parking

Pay: $50,000.00-$70,000.00 per year

Benefits:

• On-site parking

Application question(s):

• A short answer (2–4 sentences) describing a Shopify issue you personally diagnosed and fixed, and one Meta Ads campaign change you made and why.
• Confirmation of your hands-on (not managerial/oversight) experience with Shopify and Meta Ads.
• How many clients have you personally handled in your previous roles?

Work Location: In person