Find Your Next Job
Client Success Associate
Posted on Feb. 27, 2025
- Luxembourg, Luxembourg
- No Salary information.
- Full Time
Tailor Your Resume for this Job
As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.
Swissquote Bank Europe is the EU bank of the Swissquote Group (listed on the SIX Swiss Exchange), and has been at the forefront of online investing for 25 years.
Powerful multi-asset digital platforms and personalised banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth.
Job Description
The Client Success Associate is responsible for:
- Guiding new and prospective clients through the onboarding process, ensuring efficient account opening, funding, and activation.
- Providing exceptional customer service by addressing client questions, building rapport, and educating them about bank services.
- Collaborating with the onboarding team and other departments to ensure a coordinated and effective process.
- Adhering to regulatory requirements (MiFID, AML) and maintaining high operational standards.
- Contributing to team targets for onboarding, funding, and activation while maintaining client satisfaction.
- Sharing client feedback and insights to support ongoing service improvements.
Qualifications
You have:
- Excellent communication skills with fluency in English and German; additional European languages are a plus
- Bachelor's degree or equivalent practical experience
- Experience in client servicing or onboarding, preferably in retail banking or investing
- Knowledge of investments (equities, funds) and banking products
- Familiarity with banking operations, digital trading platforms, and relevant regulations (e.g., MiFID)
- Strong customer service skills with a confident and professional demeanour
- Exceptional attention to detail and problem-solving skills
Additional Information
- A chance to lead a high-performing team in a collaborative environment.
- A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
- A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
- Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more
SQ1
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Turner & Townsend Pty Limited
Senior Contract Administrator
Company Description Turner & Townsend is a global professional services company with over 22,00…
Full Time | Dublin, Ireland
Apply 8 hours, 9 minutes ago
Fort St John Friendship Society
Administrative Assistant
The FSJFS is seeking a dedicated and compassionate individual who is committed to making a positive…
Full Time | Fort st. john, Canada
Apply 1 day, 8 hours ago
Gartner
Director Analyst – Infrastructure Security And Networking (Remote: Canada)
About the role: Gartner analysts are industry thought leaders who create must-have research and pro…
Full Time | Ns, Canada
Apply 1 day, 8 hours ago
Provincial Security Services
Security Officer
Calling all security officers! Your experience in customer service and security is more valuable th…
Full Time | Dublin 15, Ireland
Apply 2 days, 8 hours ago
Lendlease
Site Supervisor
Lendlease is a globally integrated real estate group with core expertise in Investment Management, …
Full Time | Perth, Australia
Apply 2 days, 8 hours ago
Consolidated Power Projects Australia
Manager - Primary Design
Introduction: Full-time, permanent position Based in our established Victorian office in Doncaster…
Full Time | Doncaster, Australia
Apply 3 days, 8 hours ago
Amazon.com
Hr Partner
DESCRIPTION At Amazon, we believe every day is still day one. Today is that day for you. We are lo…
Full Time | Lom, Italy
Apply 5 days, 8 hours ago
Watchmaker Injury Law
Family Associate Lawyer
Family Associate LawyerJob SummaryWe are seeking a dedicated and skilled lawyer to join our fast gr…
Full Time | Edmonton, Canada
Apply 5 days, 8 hours ago