Client Success Specialist (French Sppeaking)

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Day to Day

Provide high quality, fan-generating service and leads for all assigned accounts.
Accountable for book of business, account management, operations, and KPI achievement.
Ensure customer success is the goal for all assigned accounts and increase customer satisfaction.
Contribute to the overall success of the team, the territory/segment, and Indeed Japan.
Drive customers to success by purposefully participating in their success through sales collaboration.
Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results.
Mentor new hires as requested.

Responsibilities

Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume)
Read operational data and provide solutions to operational issues as they relate to the client's recruitment challenges.
Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals.
Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues.
Share case studies, contribute to team initiatives, and cover for absent teammates.
Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success.
Propose and communicate measures and initiatives for account success.
Achieve personal account goals and KPIs.
Partner with sales to achieve results, plan for customer success, and address and prevent problems.

Skills/Competencies

Data Proficiency: Quickly analyze operational data and identify anomalies.
Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective.
Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results.
Motivational Skills: Understand client issues, identify problems, and partner internally for solutions.
Adaptability: Overcome obstacles and drive change while taking ownership.
Perseverance: Never give up, persistently think through and execute tasks.
Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets.

Salary Range Transparency

Dublin 40,000 - 54,000 EUR per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses,a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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