Client Support Associate

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Key Responsibilities

• Communicate effectively with clients and maintain professional relationships.
• Understand client requirements and provide timely support and resolutions.
• Demonstrate strong listening and comprehension skills to accurately interpret business needs.
• Utilize MS Office applications, especially Microsoft Excel, for data management, reporting, and analysis.
• Prioritize tasks efficiently and ensure timely delivery of assigned responsibilities.
• Identify opportunities for process optimization and contribute to operational improvements.
• Maintain accuracy and quality while handling operational activities.
• Collaborate with internal teams to ensure seamless execution of processes and client requirements.
• Prepare and maintain operational reports and documentation as required.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• Minimum 1 year of work experience in Operations, Customer Support, Process Management, or a related field.
• Excellent verbal and written communication skills.
• Strong listening, analytical, and problem-solving abilities.
• Hands-on experience with Microsoft Office Suite, particularly MS Excel.
• Ability to manage multiple priorities and meet deadlines.
• Sound understanding of process optimization and operational efficiency.
• Strong attention to detail and organizational skills.

Benefits

• Provident Fund (PF)
• Employee State Insurance (ESI)
• Health Insurance
• Performance Bonus
• Gratuity
• 5-Day Work Week
• Annual Appraisal

Job Types: Regular / Permanent, Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Work Location: In person