Client Support Lead

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Introduction:
Who are we?

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

Description:
The Client Support Lead provides leadership and operational oversight to a regional team of Client Support Specialists, ensuring the delivery of quality tenancy management services in line with the Residential Tenancies Act and Argyle Housing’s policies. The role focuses on enabling sustainable tenancies through early intervention, integrated support coordination and community engagement. The Client Support Lead plays a pivotal role in fostering a high-performance team culture, providing coaching, supervision, and guidance to support staff development and wellbeing. The role also supports cross-functional collaboration to ensure tenancy risks are addressed in a timely, consistent, and client-centred manner.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

Skills and Experiences:
Cert IV in Social Housing or Property Services (desirable)
Up to date knowledge of relevant tenancy and housing legislation
Strong people leadership experience
Knowledge of social housing policies and procedures
Sound understanding of social and community issues impacting on social and affordable housing clients
Sensitivity and understanding of cultural and socio-economic characteristics
Current driver’s licence