Client Support Lead

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Introduction:
Who are we?

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

Description:
The Client Support Lead is responsible for leading a team is managing tenancies within a region. Furthermore, the Client Support Lead ensures the team delivers quality tenancy management (delivered under the guidelines of the Residential Tenancies Act) and ensures the team supports clients presenting with complex needs to achieve table housing. This is achieved by providing excellent leadership, team management, coaching and support to the team and ensure they are operating in a productive and safe environment.

Another core focus is for leading the coordination of support services and community participation programs within the region to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

Skills and Experiences:
Cert IV in Social Housing or Property Services (desirable)
Up to date knowledge of relevant tenancy and housing legislation
Strong people leadership experience
Knowledge of social housing policies and procedures
Sound understanding of social and community issues impacting on social and affordable housing clients
Sensitivity and understanding of cultural and socio-economic characteristics
Current driver’s licence