Client Support & Quotes Executive – Australian Shift (Email & Phone, International)

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Shift: Monday–Friday, 9 AM–5 PM Australian Eastern Time (about 3:30 AM–11:30 AM IST)

About us

We're an Australian 3D printing services company serving businesses, engineers and designers across Australia. We're moving our manufacturing to India and are building a team here to look after our Australian clients.

What you'll do

- Manage our client inbox: reply to client enquiries, quote requests and order updates clearly and professionally.

- Answer and make calls on our Australian business number during Australian business hours.

- Prepare 3D printing quotes using our pricing method (full training provided).

- Follow up on quotes, confirm orders and keep clients updated on production and delivery.

- Coordinate with our India production team on job details and timelines.

- Keep client records and email threads organised.

Requirements

- Excellent written English. Your emails should read like a native speaker wrote them.

- Fluent spoken English with a clear, neutral accent that Australian clients easily understand

- Confident on the phone with international clients

- Available Monday–Friday in the Australian 9-to-5 shift (early morning IST)

- A laptop, stable internet and a quiet place to work

- 1+ years in international customer support, client success, inside sales or a similar role (preferred)

Good to have

- Experience with Australian, UK or US clients

- Familiarity with 3D printing, manufacturing or engineering terms

- Experience with Gmail or Outlook, Google Sheets and a CRM

What we offer

- Full training on our business and quoting

- A fixed day schedule with weekends off

- Room to grow into an account manager role

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

• Are you available Monday–Friday from about 3:30 AM to 11:30 AM IST?
• How many years have you worked in international voice or email support, and for which country's clients?
• Please share a link to a 1-minute voice recording introducing yourself in English, using Google Drive or a similar service.
• Write a short reply, 3–4 lines, to a client who says: "My order is late and I need it by Friday."
• Do you have a laptop, stable internet and a quiet place to work?
• What's your expected monthly salary?
• How soon can you join?

Work Location: Remote