Client Support Representative

About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

What you’ll Do:

• Fostering high levels of end user support by live chat/F2F to end users around the globe, being the first line of live support of our end users.
• Oversight of end user queries received by Teckro.
• Oversight of accurate data entry to the Teckro Helpdesk system, reporting and trending analysis training.
• Oversight of End-user support by providing effective resolutions.
• Communicate effectively in written and verbal form with customers and maintenance of accurate records in our system.
• Assist cross functional teams with projects to improve processes across the business.
• Perform data quality review of internal and external reports.
• Review of relevant processes and improvement implementation as appropriate to ensure excellence in delivery.
• Constant communication with the team, delivering appropriate feedback.

The Ideal candidate will have:

• Evidence of effective team communication, coaching and leadership skills.
• Team building skills, able to work with various cultures and backgrounds.
• Ability to work effectively both with a team structure and independently.
• Proven communication skills in a previous client-facing team role.
• Excellent verbal, written and presentation skills
• Ability to prioritize tasks, projects and reporting to cross-functional teams.
• Driven to succeed, eager to improve every day, and work under pressure to tight deadlines.

Qualifications Required:

• +1 year of Customer Support Experience required.
• Minimum 2.2 degree required in Business, Data Analysis or related discipline.
• Experience/qualification in People Management is a plus.
• Experience in healthcare or clinical research is a plus.
• Fluency in any additional language is a plus (Spanish, Italian, Chinese, or Japanese).
• High proficiency in Microsoft Office

Location and Travel: (Limerick)

• Hybrid role - Limerick, Ireland, currently this is set to 2 days per week onsite.
• We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
• Note: Regrettably we cannot offer work permit sponsorship for this role to be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits:

• 25 days holidays
• Pension
• Healthcare
• Life Insurance
• Share Options
• Annual Performance related bonus
• 50% Maternity leave pay after capped length of service
• Paid Paternity leave scheme
• Bike to Work/ Tax Saver Scheme
• Gym/Wellness Allowance
• Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you!

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.