Clinical Administrator | Rheumatology/Immunology Unit

• Christchurch - Christchurch Hospital - Rheumatology/Immunology Unit
• 1 FTE - 40 hours per week)
• Fixer term (6 months)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role
The Administrator, Clinical will carry out transcription duties and ensure booking practices meet Waitaha Canterbury standards and Ministry of Health (MoH) targets. This includes managing patient arrivals and departures for outpatient appointments and scheduling elective outpatient/inpatient admissions to ensure compliance with Waitaha Canterbury and MoH guidelines.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below:

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities:

Customer Service

• Maintain a genuine focus on excellent customer service for patients, clinicians, and service users.
• Safeguard patient confidentiality and privacy at all times.

Front of House Duties

• Provide outstanding customer service at the front desk.
• Update patient demographics in the management system as necessary.
• Refer unwell or infirm patients promptly to nursing staff.

Patient Management System (SI PICS)

• Adhere to Waitaha Canterbury Elective Services Guidelines.
• Prioritize and book patients effectively, ensuring Planned Care requirements are met.
• Enter data accurately and communicate clear booking details to patients.
• Seek clinical direction for re-categorization or referral queries.

Clinic Utilization

• Schedule clinic bookings as per templates, maintaining high utilization rates.
• Minimize cancellations by adhering to booking horizons.
• Prepare clinics and manage outcomes in line with National Patient Flow guidelines.

Inpatient Bookings

• Manage surgical lists efficiently with surgeons and service managers.
• Follow standardized processes for cancellations.

Wait List Management

• Synchronize surgical and SI PICS waitlists.
• Filter waitlists as per service requirements, focusing on "greatest need/longest wait."
• Consult clinical and service management for doubts.

Transcription Duties

• Complete dictated letters within 3-5 days.
• Ensure outgoing correspondence is accurate and distributed within 24 hours of clinician sign-off.

About you

Essential Skills and Attributes:

• Outstanding customer service skills.
• Proficiency with data systems and the ability to learn new applications quickly.
• Strong organizational, time management, and problem-solving skills.
• High accuracy and attention to detail.
• Ability to meet deadlines and work independently.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Exceptional written and verbal communication skills.
• Keyboard proficiency (50 - 70 wpm).
• A team-oriented mindset.

Desired Skills and Experience:

• Administrative experience in a healthcare setting.
• Awareness of cultural diversity.
• Knowledge of medical terminology.
• Familiarity with public hospital systems, including patient management systems.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is - the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click - apply now. - All applications must be submitted through our online careers. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.