The Opportunity

Reporting to the Manager, Site and Clinical Services the Clinical Services Lead (CSL) – Assisted/Supportive Living (AL/SL) provides leadership and direction for specific services including supportive living, assisted living, dementia care, and/or adult day programs. The CSL works with residents/clients/families and provides oversight and direct support to ensure safe and effective resident/client care is delivered maximizing the optimal utilization of available resources. The CSL – AL/SL assumes a leadership role empowering their team to build and maintain a safety culture that pursues leading practices, promotes quality improvement and learning in their unit/department.

Additionally, the CSL – AL/SL is a key representative of Good Samaritan promoting a positive image of the organization collaborative relationships with internal and external stakeholders of the organization.

Educational and other Qualifications

• Undergraduate degree in nursing required (i.e. BScN)
• Gerontology or healthcare administrator certificate preferred
• Current CPR certification
• Valid registration with the respective provincial licensing body

Work Experience

• Minimum of three (3) years proven leadership experience in a health care environment
• Minimum of five (5) years health related experience, primarily in seniors’ care, including dementia/geriatrics
• Experience leading people within in a unionized environment
• Experience in understanding health care budgets

Knowledge, Skills, and Abilities

Knowledge of:

• Accreditation process
• Human Resources and Labour Relations management
• Seniors’ care industry including applicable contractual and legislative requirements
  • Comprehensive understanding of MDS/RAI coding and auditing
  • Demonstrates critical thinking, analytical, and problem-solving skills to resolve issues independently and/or make recommendations that are supported by evidence consistent with legislation/policies, and that meets the standard of care
  • Strong computer skills, particularly with Microsoft Office Suite, webinar, internet technology and charting platforms
  • Strong interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner
  • Adept at written and oral communication with internal and external stakeholders
  • Exhibits an open and sincere approach by demonstrating respect and compassion for everyone equally and support resident/client and family needs
  • Maintains an individual’s dignity and self-worth during conversations
  • Excellent active listening skills
  • Demonstrates flexibility by changing routine to accommodate employee, resident/client needs
  • Able to multi-task and demonstrate flexibility in a constant high energy environment while responding to complex priorities
  • Ability to independently manage the care home/program in the absence of the Manager, Site and Clinical Services
  • Ability to travel as required
  • Ability to occasionally work after regular hours in order to attend functions, meetings and to address urgent issues impacting the care home/program
  • Capable of balancing office tasks with people responsibilities equally
  • Ability to be on-call outside of regular business hours as required, willingness to participate in committees and projects