Clinical Services Manager - Oncology Ambulatory Clinics - Multiple Sites

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Clinical Services Manager for Oncology Ambulatory Clinics is responsible for the managerial oversight of the oncology clinics at both our Brampton Civic and Etobicoke General Sites. The Ambulatory Oncology program includes a 32 chair chemotherapy and immunotherapy treatment suite (BCH), Survivorship program, urgent medical clinic, and multi-site outpatient primary care clinics in Medical Oncology, and Radiation Oncology. This role includes, but is not limited to managing and overseeing daily operations, department communications, human resource management, operations workflow, orientation, training and staff development, and policy and procedure development and implementation. The activities of this individual must facilitate the integration of systematic change that positively impacts the provision of quality and customer service.

Accountabilities:

• In consultation/collaboration with the Director, physician partners and team members will develop and implement the clinical service, functional and strategic plan for the programs
• In consultation/collaboration with the Director defines the organizational supports and structures required for the programs
• Enhances community linkages
• Establish a professional practice climate and facilitates a multi-disciplinary approach to patient care
• Coaches, mentors and develops team members. Motivate individuals to optimize performance to maximize scope of practice
• Ensures that patient care is provided according to professional practice and standards
• Monitors and responds in a timely manner to quality, safety, risk and other performance/outcome indicators, including CCO metrics
• Manages the oncology patient/family advisory committee
• Influences and motivate staffs through transformational leadership and encourage effective relationships among the inter professional teams, regional program partners and stakeholders including Cancer Care Ontario
• Work in partnerships with physicians and other providers across the system to address priorities of the program such as Headwaters Health Care Centre, the regional Cancer program and other regional hospitals
• Hires, orients and manages staff performance as determined by human resource policies, union contracts, legislation and standards of practice
• Develops, monitors, controls and evaluates the budget in collaboration with administrative directors, physicians, health care professionals and staff in a team-oriented culture
• Develops processes for selecting, evaluating and maintaining material/equipment needed for enhancing patient care
• Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the units, clinics, the program, and the corporation
• Additional duties and responsibilities as required

• Health Discipline Professional designation
• Undergraduate Degree, required, Master’s, preferred
• Minimum five (5) years recent management/supervisory experience, preferred
• Minimum five (5) years recent clinical experience in oncology, preferred
• Demonstrated ability to establish effective interpersonal relationships including effective collaboration with interdisciplinary teams and external regional partners
• Demonstrated effective leadership, planning and project management skills
• Excellent problem solving and change management skills
• Excellent oral, interpersonal, and written communication skills
• Proven ability to establish positive relationships
• Highly motivated team player
• Established reputation as a consultative, collaborative, coaching and mentoring style of leadership
• Evidence of collaboration across disciplines/divisions/departments/programs
• Ability to travel between hospital sites.

Hours: Currently days (subject to change in accordance with operational requirements)

Salary:
Minimum: $118,716.00 per annum
Maximum: $148,395.00 per annum

Internal application deadline: [December 31, 2026]

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.