Cluster Manager Operations

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Job Title: Cluster Manager

Location: Patna

Employment Type: Full-time

Department: Operations

Job Summary

We are seeking a proactive and results-oriented Cluster Manager to oversee the operational and business performance of assigned partner schools. The role involves managing franchise relationships, driving revenue collections, supporting admissions growth, ensuring operational compliance through regular audits and school visits, improving partner satisfaction, and collaborating with cross-functional teams to achieve organizational objectives.

Key Responsibilities:

- Manage the overall performance of assigned partner schools within the cluster.

-Build and maintain strong relationships with franchise partners and school

leadership.

-Drive timely royalty collections and coordinate with partners to ensure payment

compliance.

- Support schools in achieving admissions targets through regular performance

reviews and strategic guidance.

-Conduct regular school visits and operational audits to ensure adherence to

company standards, policies, and processes.

-Identify operational gaps and implement corrective action plans to improve school

performance.

- Monitor partner engagement, address escalations, and work towards improving

partner retention.

-Ensure timely coordination of school requirements, including operational support

and kit order follow-ups.

-Track key performance metrics, maintain accurate MIS reports, and present

business updates to management.

-Collaborate with Finance, Academics, Sales, Marketing, Operations, and Customer

Support teams to ensure seamless execution of business initiatives.

-Travel extensively within the assigned territory to support schools and strengthen

partner relationships.

Qualifications & Experience

-Bachelor's degree in business administration, Management, Education, or a related

field (MBA preferred).

-5–10 years of experience in Franchise Management, Operations, Relationship

Management, Business Development, Retail Operations, or the Education industry.

-Experience managing multiple locations, franchise networks, or partner

ecosystems will be preferred.

Key Skills

• Franchise & Partner Relationship Management
• Operations & Business Performance Management
• Revenue Collection & Financial Coordination
• Admissions & Business Growth
• Audit & Compliance
• Stakeholder Management
• Analytical & Problem-Solving Skills
• Excellent Communication & Negotiation Skills
• MIS Reporting & MS Excel
• Planning, Coordination & Time Management

Interested candidates can also share your resume on :

https://www.linkedin.com/in/sulabh-jain-b2137b167

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person