Collision Repair Service Writer

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ABOUT AUTOSPORT BODY WORKS

Autosport Body Works is a locally owned and operated collision repair facility serving the Opelika and Auburn communities. We pride ourselves on quality workmanship, exceptional customer service, and a commitment to restoring vehicles to pre-accident condition using OEM parts and industry-leading techniques.

POSITION SUMMARY

We are seeking a detail-oriented and customer-focused Collision Repair Service Writer to serve as the primary liaison between our customers and our repair team. The ideal candidate will have a great attitude, strong communication skills, and the ability to manage multiple repair estimates and timelines while ensuring exceptional customer satisfaction.

KEY RESPONSIBILITIES

• Greet customers and conduct thorough vehicle inspections to document damage
• Prepare accurate and detailed repair estimates using estimating software
• Communicate with insurance companies to review estimates, negotiate repairs, and obtain approvals
• Order OEM parts and materials necessary for repairs
• Coordinate with technicians to ensure repairs are completed on schedule and to quality standards
• Provide regular updates to customers regarding repair status and timelines
• Complete final quality inspections and vehicle walk-throughs with customers
• Maintain organized records and documentation for all repairs
• Handle customer concerns with professionalism and work toward satisfactory resolutions

QUALIFICATIONS & SKILLS

Required:

• Great attitude and positive demeanor
• Coachable and willing to learn
• Eye for detail and commitment to accuracy
• Works well with others in a team environment
• Pride in workmanship and commitment to quality
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Proficiency with computers and ability to learn estimating software
• Valid driver's license

Preferred:

• Previous experience in collision repair, automotive service writing, or insurance estimating
• Knowledge of collision repair processes and terminology

SCHEDULE

• Full-time position, Monday through Friday
• Regular business hours (specific hours to be discussed during interview)

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience
• Weekly direct deposit
• Blue Cross Blue Shield (BCBS) health insurance
• Individual Retirement Account (IRA)
• Paid major holidays
• Paid vacation
• Bonus opportunities based on performance

PHYSICAL REQUIREMENTS

• Ability to walk around vehicles and conduct thorough inspections
• Ability to sit and work at a computer for extended periods
• Ability to bend, stoop, and crouch to inspect vehicle damage
• Ability to occasionally move vehicles in and around the shop

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person