Commercial Sales Executive

Gallagher Ireland are part of the Arthur J Gallagher Group, one of the largest insurance brokerages in the world. We are now seeking to recruit a Commercial Account Executive, based in our Dublin office. This is a full-time, permanent position.

Gallagher’s team in Ireland have over 100 years of combined insurance experience, we offer business, personal, and financial insurance solutions, protecting what matters most, to the people who matter to us – our customers.

We do our utmost to provide the very best in customer service, niche insurance solutions, and expert advice. Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerages, risk management, and human capital consultant companies in the world. With significant reach internationally, our organisation employs over 52,000 people and our global network provides services in more than 130 countries.

Interested candidates can email a copy of their CV and cover letter to ie.retail.hr@ajg.com

How You’ll Make an Impact

Manage renewals lists within required timelines, adhering to agreed policies and procedures.
Obtaining renewal information from clients for review and re-broking.
Preparation and issuing of submissions to market using online systems, written submissions or calls to insurers as required.
Preparation and issuing of client renewal terms, and all supporting policy documents, debiting premium as required.
Administering new business quotes, gathering all relevant client information to ensure issuance of best available market quote to client.
Administering mid-term adjustments, advising clients and insurers of changes in cover if applicable, update policy schedules and process adjustments.
Management & recording of client data, files, notes, schedules, emails, and all relevant client information. Scanning of daily post/documents, to allow for ease of access and reference.
Validation of insurer’s policy documentation for accuracy and timely issue of all policy documentation in hard and soft copy formats.
Handling incoming & outgoing calls to clients and insurers.
Diary management, following up on all items within agreed timelines.
Monitoring aged debt ensuring payments are followed up.
Ensuring that all accounts are handled in line with compliance requirements.
Administering accounts in line with Gallagher policies and procedures.
Ensuring that you are MCC compliant and comply with the need to maintain CPD hours (4 hours quarterly) Ensuring full disclosure of issues as they arise in line with compliance and legislative requirements, adhering to the relevant codes, CPC, AML/TF, F&P, etc.
Adhering to all company policies and procedures, maintain confidentiality as agreed under NDA.
Taking personal responsibility for delivering the highest level of customer service to maximise client retention.
Providing advice to customers on implications of policy wordings e.g., policy conditions and exclusions.
Dealing with requests and enquiries from customers, staff, and management in a professional and timely manner, ensuring that complaint management standards and procedures are applied.
Demonstrating promptness, dependability, and commitment in dealing with customers.
Contributing to the team by sharing information, ideas, and opinions.
Building strong working relationships, collaborating with other Gallagher teams, always treating others in a fair and respectful way.
Proactively taking on different roles according to the needs of the team.
Assisting other team members in completing their work when required.

Your Skills, Experience and Qualifications

Minimum of 5 years’ industry experience in a brokerage/insurance environment
This role is impacted for MCC and the minimum mandatory requirement is Certified Insurance Practitioner (CIP).
Extensive knowledge, experience and understanding of the commercial insurance market, products and services
Proven track record of efficiently coordinating and providing support for a large book of commercial business – e.g. preparation of renewals, schedules and supporting policy documentation
Ability to prioritise competing deadlines.
Excellent attention to detail
Excellent attention to detail with excellent written, verbal, and interpersonal communication skills.
Ability to develop and maintain positive relationships with all stakeholders at various levels throughout the business.
Maintain Minimum Competency Code and annual CPD requirements.
Strong IT skills (with proficiency in the use of Relay an advantage)

Rewards and Compensation

In addition to a competitive salary, working with great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 23 days’ annual leave, plus an additional 3 days’ leave for Volunteering.
A defined contribution pension scheme, which we will also contribute to.
Life Insurance – 4 x your basic annual salary.
Income Protection – up to 75% of your annual income.
Family Friendly Policies.