Community Based Case Manager

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Overview

Join our dedicated team as a Housing Locator-Case Manager, where you will play a vital role in connecting individuals and families from underserved communities to safe, stable, and affordable housing options. This dynamic position combines proactive housing placement with comprehensive case management, ensuring high-risk populations receive the support they need to achieve lasting stability. Your expertise will help navigate complex housing assistance programs, including Section 8 and LIHTC, while advocating for fair housing practices and working closely with landlords, property management teams, and social service agencies. If you’re passionate about making a tangible difference in people’s lives through energetic engagement and detailed support, this is the opportunity for you!

Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• 1. Search for and locate housing units/landlords to ensure availability of inventory needed to meet individual needs and preferences of clients within the homeless assistance system.
• 2. Conduct landlord outreach activities to build relationships, answer questions, and create partnerships with landlords, realtors, property management associations and other entities who can make potential units.
• 3. Contribute to the upkeep of an accurate housing inventory of available and occupied units, ensuring that spreadsheets and/or database used to track essential project data are always current.
• 4. Research relevant housing topics and collect and organize relevant housing information for clients and organizational staff.
• 5. Negotiate lease terms, utility deposits, security deposits, and move-in fees. Work with landlords to reduce or eliminate as many barriers to entry as possible.
• 6. Assist participating case managers and clients with the completion of housing applications, survey the rental market for affordable housing placement opportunities, and advocate to prospective landlords on behalf of prospective tenants.
• 7. Perform housing quality inspections on units prior to placement of tenants.
• 8. Serve as a mediator between landlords, case managers and clients to quickly find solutions.
• 9. Complete Homeless Management Information Systems (HMIS) training and demonstrate competency with all client data management tools available to the HL Teams, databases, HMIS, contracts, invoicing, check requests, etc.
• 10. Perform duties of a liaison between the various housing authorities, landlords/property managers and partner agencies when assisting tenants through subsidized housing options. 1
• 1. Maintain familiarity with and assist with coordination of trainings on housing-related topics, including tenant rights and responsibilities, housing discrimination, communication with landlords and other topics intended to address housing barriers. 12. Support partner agency staff in efforts to identify and link clients with appropriate housing options.
• 13. Communicate with partner agencies and the Coordinated Entry System to assist clients to explore alternative housing options and overcome barriers to housing.
• 14. Maintain complete and accurate documentation of all data required for grant and contract reporting objectives and outcomes in accordance with all funding sources for this position and project.
• 15. Participate in staff meetings and training as directed by HL Team Project Manager. Employ a teamwork approach and display a positive attitude toward fellow associates. Practice effective time-management and communications skills. Provide after-hours landlord support telephone coverage on a rotating basis upon request. Perform other duties as assigned.
• 16.Manage crisis situations promptly by implementing crisis management protocols to ensure client safety and stability.
• 17.Support clients in understanding lease agreements, property management expectations, and rights under Fair Housing laws.

Experience

• Proven experience in case management within social work or housing services environments supporting underserved or high-risk populations.
• Strong knowledge of housing assistance programs such as Section 8 vouchers, LIHTC properties, and local housing initiatives.
• Familiarity with landlord-tenant law, Fair Housing regulations, and property management practices.
• Demonstrated ability in negotiation skills to secure housing opportunities for clients facing barriers.
• Experience working with individuals experiencing mental health conditions or addiction challenges; training in addiction counseling is a plus.
• Proficiency with case management software such as Yardi or OneSite for documentation and reporting purposes.
• Excellent crisis intervention skills combined with motivational interviewing techniques to empower clients toward stability.

Join us in transforming lives through energetic dedication and expert support! We are committed to fostering an inclusive environment where every individual’s journey toward stable housing is met with compassion, professionalism, and unwavering commitment.

Pay: From $18.50 per hour

Benefits:

• Paid time off

Work Location: In person