Community Crisis Navigator (Ccn)

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POSITION INFORMATION

Position Title: Community Crisis Navigator (CCN)

Department: Kentville Police Service

Employment Status: Permanent, Full-Time

Hours of Work: 35 Hours per Week

Salary Band: $60,078 - $73,037 annually (Salary will be commensurate with experience)

Location: Kentville, NS

Union: Non-Union

ABOUT KENTVILLE POLICE SERVICE AND TOWN OF KENTVILLE

Being part of the Kentville Police Service means you will be working in a dedicated, positive, and supportive environment. Our service is known for its high standard of service, dedication to innovation, and its commitment to serving all members of our community. We do this because we value our people, the community we serve, and we are passionate about what we do. Our service fosters an environment that offers support and encouragement so you can achieve your professional goals. We accomplish this because these are the foundations of our workplace culture.

Town of Kentville is a family-friendly community in Nova Scotia's Annapolis Valley where residents enjoy a strong quality of life, accessible recreation, vibrant neighbourhoods, and a welcoming sense of belonging. Through investments in infrastructure, inclusion, community services, and sustainable growth, Kentville is building a thriving future for families and residents of all ages.

ABOUT THE POSITION

The Community Crisis Navigator (CCN) is a civilian position that supports vulnerable individuals in our community who are experiencing complex social challenges, including mental health concerns, addictions, homelessness, poverty, and intimate partner violence. Working alongside police officers and community partners, the CCN helps connect individuals with appropriate services and supports to promote positive outcomes and prevent unnecessary admittance into the criminal justice system.

Reporting to the Chief of Police or designate, the Community Crisis Navigator provides case management, advocacy, intervention planning, service coordination, and community outreach to support individuals and improve community safety.

KEY DUTIES AND RESPONSIBILITIES

1. Client Support and Case Management

• Assess individual needs and identify appropriate supports and services.
• Provide advocacy, referrals, and assistance navigating community resources.
• Develop and coordinate intervention plans for individuals facing complex social challenges.
• Maintain accurate client records and case management.

2. Police and Community Collaboration

• Collaborate with police officers regarding calls for service involving vulnerable individuals.
• Attend calls for service with police officers when appropriate.
• Participate in coordinated interventions and support planning.
• Work closely with government agencies, non-profits, healthcare providers, and other community organizations.

3*. Community Engagement*

• Participate in case conferences, working groups, and community committees.
• Maintain awareness of available community resources and emerging social trends.
• Support initiatives that strengthen community partnerships and improve service access.

4. Program Administration

• Collect and maintain program and client date.
• Prepare reports and other documentation as required.
• Maintain confidentiality and ensure proper handling of sensitive information.

QUALIFICATIONS

Education

• Undergraduate degree or diploma in Social Work, Human Services, Psychology, Community Development, Sociology, or other related field.

Experience, Knowledge, and Abilities

• Minimum two (2) years of experience providing direct outreach, intervention, or support services to individuals facing complex social, economic, mental health, addiction, or housing-related challenges.
• Experience working with vulnerable individuals in community-based settings.
• Experience applying strengths-based, relationship-based, and trauma-informed approaches to service delivery.
• Experience and knowledge of supporting culturally and socially diverse individuals and communities.
• Experience and knowledge in motivational interviewing, mentoring, supportive counselling, conflict resolution, and crisis intervention practices.
• Knowledge of community, youth, and family resources, programs, services, and supports within Nova Scotia.
• Knowledge and understanding of issues affecting vulnerable populations, including homelessness, poverty, mental health challenges, and addictions.
• Knowledge of culturally responsive and inclusive service delivery practices.
• Ability to manage difficult client situations and work effectively in crisis or high-stress environments.
• Ability to organize, prioritize, and manage a caseload while maintaining accurate documentation.
• Ability to build positive working relationships with clients, service providers, government agencies, and community partners.
• Strong interpersonal, communication, and problem-solving skills.

Licenses and Certifications

• Valid Nova Scotia Class 5 Driver’s License or equivalent from another Canadian jurisdiction.

OPERATIONAL REQUIREMENTS

The successful candidate must:

• Be legally entitled to work in Canada.
• Successful completion of a Valid Criminal Record Check (CRC) and other background screening requirements.
• Be able to work under stressful conditions.
• Be able and willing to work evening and weekend hours on occasion.

WORKING CONDITIONS

This position involves regular interaction with individuals experiencing complex social challenges and crisis situations. The work is performed in office, community, and field settings and may involve attendance at calls for service alongside police officers. Exposure to emotionally challenging situations and sensitive information is expected. Flexibility in scheduling may be required to meet operational needs.

WHAT WE OFFER

The Kentville Police Service and Town of Kentville offers a competitive total compensation package, including a competitive salary, pension plan, comprehensive health and dental benefits, employee wellness initiatives, paid vacation, statutory holiday, and sick leave entitlements, professional development opportunities, and a supportive and collaborative work environment.

COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION

The Kentville Police Service and Town of Kentville are committed to fostering an equitable, diverse, and inclusive workplace. We encourage and welcome applications from members of equity-deserving groups, including Indigenous Peoples, African Nova Scotians, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, women, and members of diverse identities and backgrounds. We value the unique lived experiences and perspectives that each employee brings to our organization.

ACCOMMODATION

We are committed to providing an inclusive, barrier-free recruitment process. Should you require accommodation during any stage of the recruitment process, please advise Human Resources at hr@kentville.ca. Reasonable accommodation will be made in accordance with applicable legislation.

HOW TO APPLY

Interested candidates may submit a cover letter, resume, and three letters of reference to Human Resources at hr@kentville.ca.

Applications can also be submitted in-person or via mail to 354 Main St., Kentville, NS B4N 1K6

The application period will remain open until the position is filled.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Pay: $60,078.00-$73,037.00 per year

Work Location: In person