Community Host (Client Site)

Global Occupier Services (GOS) at Cushman & Wakefield is a business unit specializing in the provision of a range of services which are specifically tailored to the requirements of globally active companies and their worldwide real estate interests. The range of services provided by GOS varies from market to market and client by client, but is fundamentally built around consultancy, advisory, transaction management, project and development services, workplace, and integrated facilities management services.

포지션 : Community Host (Client Site)

담당업무:

• Coordinates team in support general conferences, trainings, facility events and important meetings including scheduling, organization, preparation, setup, function, breakdown, clean-up and liaison with clients, tenants, vendors (if applicable), and management.
• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding. VIP
• Act as the first line of response to user questions, troubleshoot issues and follow up as required.
• Manage GRHs to provide seamless service at all reception desks with scheduling, shifting when required and ensure the highest level of service is consistently provided by all team members. Expected to work flexible as needed during/after hours and weekends if required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Support workplace initiatives and one-off operational special projects
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross-functional teams’ responsibilities.
• Identify and escalate process improvement opportunities to managers and collaborate on new, innovative solutions.
• Foster business and employee engagement and well-being for all employees.
• Conduct experience sweeps with the Workplace teams to investigate and audit the employee journey and co-create and trial solutions in developing a positive workplace experience.

자격요건 :

• Minimum of 4 years of related work experience in real estate services, travel/hospitality, retail, customer service
• A pleasant and excellent verbal and written communication skills both Korean and English
• Proficiency in Korean required & Business level writing and speaking English skills
• Must be able to work in a fast paced, high-volume environment, taking multi tasks when required.