Community Marketing Associate

Your Adventure Ahead

• Community Engagement & Advocacy: Manage and engage with online communities such as OzBargain and Facebook to drive brand advocacy and build a loyal customer base.
• Customer Support: Provide timely and high-quality customer support through our community inboxes, addressing customer inquiries, issues, and feedback.
• Cross-Functional Collaboration: Work closely with operations, product, and regional CX teams to relay community feedback and suggest improvements to enhance customer experience. Champion customer satisfaction by building quantitative and qualitative data points to support user centric initiatives (alleviate pain points / build commercial opportunities).
• Community-First Promotions: Develop and execute community-focused promotions, exclusive offers, and campaigns to engage the community and create excitement around the brand.
• Campaign Support & Analysis: Collaborate with the Campaigns Executive and broader team to plan and execute campaigns on community channels. Analyse campaign performance and provide insights and recommendations.
• Best Practices Research & Reporting: Continuously research community engagement best practices, trends, and emerging platforms to enhance community interactions and customer experience.

Essentials to Succeed

• Prior experience in marketing and eCommerce/retail industry preferred.
• Exceptional writing skills.
• Experience with OzBargain is highly regarded.
• A self-starter who is independent and self-motivated.
• Highly organised with high attention to detail.
• Strong interpersonal skills with excellent written skills
• Not afraid of uncharted territory.
• Always open to exploring something foreign and new.
• Not discouraged by failure or mistake, and always looking to improve.