Community Relationship Specialist (Retirement Sales)

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About Metta Lifestyles:

At Metta Lifestyles, we're more than a growing Canadian company—we're a dynamic group united by a shared vision. Our passion for quality care is deeply woven into the fabric of our first-class retirement communities in Toronto and Ottawa. Each day, we strive to set new standards in senior living, ensuring our residents enjoy a lifestyle brimming with convenience, flexibility, and peace of mind.

Are you ready to be part of our vibrant growth story? We're looking for energetic individuals who share our commitment and drive, eager to contribute to our mission of providing the highest quality of care in an environment that celebrates life. Join us at Metta Lifestyles and be part of the change in senior living.

The Opportunity (Toronto West):

Reporting to the General Manager, the Community Relationship Specialist is the key leader in driving sales onsite, to meet and exceed occupancy targets. This sales focussed role, will focus on developing and executing strategic plans to maximize profitability and occupancy, along with forming and maintaining positive community outreach initiatives through various outlets, including hospitals, social workers and other healthcare providers. The desired candidate is an enterprising, self motivated Sales Professional with a drive for results, who has a genuine interest in enriching the lives of Seniors.

Responsibilities:

• Effectively manage the end-to-end sales process to effectively close strong leads, maximize the number of leads that become residents and consistently meeting sales goals of maintaining full occupancy.
• Maintain Metta Lifestyles’ high standards of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents and other stakeholders.
• Promptly follow-up on all visits and inquiries.
• Coordinate all outreach events including trade shows, community seminars, sponsorship and other special events in order to maximize growth and sales potential.
• Assist the marketing team with the development and implementation of marketing initiatives to attract prospects and referral source.
• Assist in the development and implementation of the annual marketing budget.
• Perform competitive analysis, including monitoring market competition and territory conditions.
• Keep abreast of relevant market trends and target customer information to maximize sales revenue.
• Facilitate a smooth transition for new residents by delegating or coordinating move-ins and communicating key move-in information to team.
• Ensure model suites and/or show rooms are in proper order and always ready for tours.
• Other duties as assigned.

Education & Qualifications:

• Business Degree or Diploma with a major in Sales, Marketing, Communications and or Public Relations, or a background in a service industry- related position.
• Minimum 3 years of experience and proven track record in achieving/exceeding targets will be given preference.
• Experience with successful occupancy of a new development property an asset.
• Proven experience in prospecting and closing sales providing an excellent customer experience.
• Preference will be given to candidates with sales experience in the retirement living, healthcare, real estate, pharmaceutical, or hospitality related industries.
• Experience in Dementia Care is an asset.
• Solid knowledge of digital and social media tools/technologies and experience utilizing these within a business environment.
• Effective presentation and interpersonal skills with clear, excellent written and verbal communication skills.
• Ability to network, multi-task and promote services.
• Knowledge of the surrounding area and communities.
• Computer literate with knowledge of related software programs such as Microsoft Office, Yardi and Point Click Care.

Join Us!

• We hunt for talent from across the industry – seasoned experts that know what it takes to meet challenging deadlines when required; a willingness to work flexible hours and the occasional evening and weekend to cover events. We offer a competitive compensation package; benefits, and great work, life balance. Apply to join us now!
• All applicants must be legally entitled to work in Canada. As a condition of employment, a criminal record search which may include a vulnerable sector screening will be required.

Metta Lifestyles is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you ever worked in sales within the retirement living sector?
• What is your expected salary?
• Please describe your experience working in sales.

Experience:

• Sales: 3 years (required)

Work Location: In person