Help desk assistant
October 06, 2026
Responding to inquiries via phone, email, chat, or in-person interactions. Diagnosing and resolving Tier 1 technical issues, such as password resets, software navigation, and basic hardware troubleshooting. Logging incidents in a ticketing system (e.g., Zendesk, Freshdesk) and tracking resolution against Service Level Agreements (SLAs). Escalating complex problems to higher-level support …
Tn,TN, India