Tech Lead – IVR & Contact Centre/ Amazon Connect Developer
October 02, 2026
Key Responsibilities:Design and develop IVR menus, contact flows, call routing, and self-service solutions.Implement speech recognition capabilities.Integrate contact centre applications with backend systems through CTI, APIs, and web services.Lead technical delivery and provide ongoing application support.Coordinate with stakeholders and project teams to deliver solutions.Work within Agile/Scrum delivery teams.Required Skills:Strong hands-on knowledge …
Toronto, ON, Canada