Complex Casualty Claims Adjuster

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Casualty Claims Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims!

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will make an impact

We are seeking a Complex Disease Claims Adjuster for Casualty Claims. The role will predominately focus on Occupational Legacy Disease claims however in the future could potentially include EL/GL claims. The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.

How you will make an impact:

The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim.
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved.
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly.
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.

What you'll need to succeed:

• Candidates will be able to demonstrate experience in an insurance or legal based environment handling lead NIHL and HAVS disease claims. This includes a good understanding of the end to end claims procedures/processes along with knowledge using claims systems (including MOJ), excel and word.
• Detailed working knowledge of the legal and regulatory environment within which such claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.

Ready to take the next step in your career? We'd love to hear from you!

Job Type: Full-time

Pay: £26,000.00-£29,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Work Location: In person