Computer Technician / It Consultant / Helpdesk Support

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We are a well-established, growth-oriented cybersecurity firm headquartered in Paramus, New Jersey. Our mission is to deliver top-tier IT and cybersecurity services to help clients navigate today’s complex technology and compliance landscape. We’re looking for a skilled, highly motivated, and reliable IT professional who excels at solving technical challenges and providing responsive, client-focused support.

As a Computer Technician / IT Consultant, you will provide remote support to our clients and internal team, ensuring smooth and secure IT operations. This role requires strong troubleshooting skills, excellent communication, and the ability to manage a variety of support requests in a fast-paced environment. Previous experience working in an MSP or MSSP environment is highly desirable.

Key Responsibilities:

• Deliver exceptional remote IT support for clients and internal systems, ensuring prompt resolution and minimal downtime
• Handle a wide variety of IT support tickets across multiple client environments, including hardware, software, networking, and security issues
• Troubleshoot and resolve hardware, software, networking, and endpoint security issues
• Handle support tickets with professionalism and efficiency
• Perform workstation setups, replacements, and general IT environment maintenance
• Build and maintain strong client relationships through clear communication, responsiveness, and professionalism
• Candidates must demonstrate a high level of reliability, professionalism, and clear communication in both team and client-facing environments.

Required Qualifications:

• 4+ years of hands-on IT support experience, with preferably 2+ years working in an MSP or MSSP environment supporting multiple client environments
• Solid understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs, switching, wireless) with the ability to diagnose and resolve connectivity issues
• Familiarity with remote monitoring and management (RMM) platforms and professional ticketing systems
• Strong expertise in Microsoft 365 administration and user lifecycle management
• Demonstrated ability to own and resolve complex support tickets with minimal escalation
• Strong documentation skills for ticketing, knowledge base, and process improvement
• Excellent client-facing communication skills: able to explain technical issues clearly to both technical and non-technical users
• Proven track record of reliability and strong communication skills in both remote and in-person technical support environments.

Preferred Qualifications & Certifications

• CompTIA certifications such as Security+ or Network+
• Hands-on experience with RMM platforms, ideally Kaseya VSA
• Experience with endpoint protection and EDR tools, preferably Sophos
• Familiarity with multi-factor authentication and identity tools such as Duo
• Strong understanding of cybersecurity best practices in compliance-driven environments (NIST, etc.)

Why Join Us?

• Health insurance, 401(k), paid vacation, personal/sick days
• Opportunities for continuous learning in a dynamic, cybersecurity-focused environment
• Contribute to essential IT and cybersecurity services that keep our clients’ businesses secure and efficient
• Ongoing opportunities for professional growth in a cybersecurity-driven environment
• Be part of a company that delivers essential IT and cybersecurity services to protect businesses and ensure compliance

How to Apply:
If you’re a problem-solver with a passion for IT and a desire to make a direct impact on client success, we encourage you to apply. Please send your resume and cover letter. We look forward to meeting you!

Job Type:

• Full-time Remote

Compensation Package:

• Salary Range: $28.00-$31.00 per hour
• Bonus Opportunities for high performance.
• Overtime Pay as required.

Schedule:

• 8-hour shift, Monday to Friday
• On-call rotation for escalations
• Occasional off-hours work for migrations and security incidents

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote (U.S.-based)

Job Type: Full-time

Pay: $28.00 - $31.00 per hour

Benefits:

• 401(k)

Work Location: Remote