Concierge

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Concierge at 699 Collins St, Melbourne Quarter, you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for all visitors, and tenants. This role presents an exciting opportunity to be part of a prestigious development in the heart of Melbourne.

An overview of the role:

• Provide a warm and friendly welcome to all customers and visitors to the buildings.

• Provide assistance and direction according to the customer request.

• Assume responsibility for all Front of House areas ensuring they are presentable at all times, Report anything which requires attention.

• Provide direction and assistance with local amenities and services.

• VIP Meet and Greet services including escorting customers and visitors to the escalators and lifts.

• Apply the same level of enthusiasm and customer service to inquiries received by telephone or email.

• • Provide hotel-style concierge and lifestyle services administration for the customers including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.

• Be the ultimate host/co-host of community engagement events and initiatives, as detailed in the customer engagement strategy. This includes being involved in the presentation of ideas, design and execution of such initiatives, as well as assisting with the communication requirements for each one.

• Work with the CRM to proactively and continuously enhance the customer

Sound like you? This is what we’re looking for:

• Friendly with a can do attitude.

• Be able to build rapport and cooperative relationships with customers and visitors.

• Be able to adopt a one-team attitude with all members of the extended Building Management team and partners, with the view to meet organisational objectives as a member of the team.

• Possess natural initiative.

• Be professionally presented.

• Be flexible with start and finish times.

• Provide superior client service

• Demonstrate initiative in the offering of customer service excellence

• Contribute to customer retention

• Enhance own professional and personal skills

• Customer service experience is essential.

• Ability to multi task while maintaining a positive outlook and proactive approach.

• Have outstanding communication and interpersonal skills.

• Ability to communicate effectively, both verbally and in writing.

• Possess sound computer skills including Microsoft Office package.

• Floor Fire Warden experience desired or willingness to be trained

• Ability to speak a language other than English is desired but not essential

• Certificate Level in Hospitality/ Business desired but not essential.

• First Aid Officer desired or willingness to be trained.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number AFREQ460447