Concierge

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Concierge Full-Time (40 hours per week) who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description

Your Role

• Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
• Share your knowledge about the best local attractions, dining options, and hidden gems, helping guests make the most of their stay.
• Handle guests’ luggage with care, store belongings securely, and park cars with professionalism and attention to detail.
• Anticipate guest needs, record preferences, and manage requests, questions, and messages promptly to enhance their experience.
• Ensure public spaces are always tidy and inviting, keeping an eye out for anything that might need attention, from a misaligned cushion to a lost-looking guest.
• Maintain a positive attitude, even when addressing challenges, and work effectively to find solutions that satisfy our guests.

Qualifications

THE PERSON

• To be successful, you’ll need a valid Full New Zealand Driver’s License.
• Ability to drive both Manual and Automatic
• Able to work on a rotating schedule, including weekends, public holidays, and night shifts as needed.
• A genuine enthusiasm for delivering exceptional guest service.
• Maintain a professional appearance and communicate clearly with guests and team members alike.
• Comfortable working in a dynamic setting where quick thinking and flexibility are key.
• Physically capable of lifting up to 30kg with ease.
• Must have the legal right to work in New Zealand.
• Naturally outgoing and comfortable starting conversations with guests.
• Positive, proactive, and detail-oriented, with a passion for hospitality and a commitment to supporting your team.

Additional Information

SO/ BENEFITS

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.