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Concierge
Posted on May 8, 2025
- Washington, United States of America
- No Salary information.
- Full Time

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General Information
Job Description
- Medical, Dental, Vision Benefits from United Healthcare
- Competitive Pay Rates
- 401k Plan and after 1 year up to 3% Match
- Paid Time Off (Vacation, Holidays, Sick and more)
- Complimentary Room Nights- up to 12 per year
- Restaurant Discount- 50% off F&B
- Complimentary Meal during your shift
- Life Insurance and AD&D
- Complimentary Short-Term Disability
- Long-Term Disability
- Pre-tax commuter benefits
- Flexible schedules
- Tuition Reimbursement up to $500 per year after 1 year of service
- A clear career pathway - career advancement opportunities
- Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge of:
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Meet with Supervisor/departing Concierge to review business status and follow up actions.
- Comply and complete requisitions for additional supplies and materials and submit to Manager.
- Maintain updated resource materials on all vendors and information to accommodate guest requests.
- Review designated in-house guest list and be familiar with guests' names and room locations.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Assist with Butler services.
- Coordinate with Food and Beverage and Sales team on special request. Ability to use OPERA and ALICE to assist guest requests.
- Ability to cross train and assist other departments as needed.
- Assist Guest Services with parking guests cars during peak arrivals and departures.
- Coordinate guest requests with designated vendors which may include:
- Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
- Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
- Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
- Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
- Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
- Adhere to all cashiering procedures
- Set up, monitor, maintain and breakdown coffee station and water supply
- Take, record and relay messages accurately, completely and legibly.
- All other duties as required.
- Experience: Minimum one year of experience in a similar capacity for a luxury or ultra-luxury hotel.
- Education: High school diploma or equivalent education required.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays.
- Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to converse calmly with upset or irate guests in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas, reach up and down, push and pull, remain standing or sitting stationary for long period of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
- Licenses & Certifications: Valid Driver’s License with the ability to drive manual and automatic vehicles.
- Hourly payrate: $23.00
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