Concierge Executive

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WE ARE HIRING – CONCIERGE EXECUTIVE

Company: CureBay
Location: Balasore, Odisha
Employment Type: Full-Time | On-Site
Department: Operations / Patient Experience

About CureBay

CureBay is a technology-enabled healthcare organization focused on improving access to quality and affordable healthcare through its network of eClinics and digital healthcare services. Our aim is to make healthcare more accessible, convenient, and patient-friendly, particularly for underserved communities.

Job Overview

We are looking for a proactive, patient-focused, and well-organized Concierge Executive to join our team at Balasore. The candidate will be responsible for welcoming patients, assisting them throughout their healthcare journey, coordinating with doctors and healthcare professionals, and ensuring a smooth and positive patient experience at the clinic.

The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle patient queries and coordinate healthcare services efficiently.

Key Responsibilities

• Welcome patients and visitors and guide them through the healthcare process.
• Assist patients with registration, appointment scheduling, and follow-ups.
• Coordinate with doctors, nurses, lab technicians, pharmacists, and other healthcare staff.
• Explain available healthcare services and guide patients regarding consultations, diagnostics, and pharmacy services.
• Help patients understand appointment details, service procedures, and the next steps in their care journey.
• Maintain accurate patient records and update information in the digital system.
• Address patient queries and concerns professionally and escalate issues when required.
• Support patient coordination for diagnostic tests, referrals, and follow-up consultations.
• Ensure a smooth, organized, and patient-friendly experience at the healthcare centre.
• Maintain confidentiality of patient information and follow organizational policies.
• Assist with daily clinic operations and ensure proper coordination between patients and healthcare teams.

Eligibility Criteria

• Minimum qualification: Graduate in any discipline; healthcare-related qualifications are an advantage.
• Good communication and interpersonal skills.
• Proficiency in the local language (Odia), Hindi, and basic English is preferred.
• Basic computer knowledge and familiarity with digital applications.
• Strong customer service, coordination, and problem-solving skills.
• Ability to interact patiently and professionally with people from diverse backgrounds.
• Prior experience in customer service, front office, hospital administration, or healthcare coordination is preferred but not mandatory.

Key Skills

• Patient Relationship Management
• Customer Service and Communication
• Appointment and Service Coordination
• Problem-Solving and Follow-up
• Computer and Data-Entry Skills
• Teamwork and Time Management
• Patient Handling and Coordination

Ideal Candidate

A friendly, responsible, and patient-oriented individual who enjoys interacting with people and is passionate about providing a positive healthcare experience. The candidate should be capable of handling patient queries, coordinating with healthcare professionals, and ensuring efficient day-to-day patient management at the clinic.

Work Location

Balasore, Odisha

Interested candidates can share their updated resumes with the HR team for further consideration.

Work Location: In person