Concierge - Season 2025

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.

Duties and responsibilities:

• Assist guests with their requests and plans for their stay in our Resort and Lake Como

• Offer a warm, sincere and personalized welcome to all guests

• Create special conversations with guests, which identify personal preferences, in order to record them in each guest's profile history

• Organize all transportation requirements for the hotel's guests, having an in-depth knowledge of directions, travel time and costs of various transport options

• Arrange dining reservations, activities and other leisure experiences within or outside the Resort

• Maintain an updated online agenda of all guests' requests, reservations and confirmations

• Be proactive and anticipate the complete requirements to make the experience a real success and enquire as to the success or enjoyment of the recommendations made

• Maintain a constantly updated database with extensive information about city highlights as well as a sufficient level of brochures, maps and handouts

• Be knowledgeable of all in-house and arriving guests as well as all daily events in the Resort or other situations that might impact our guests’ stay

• Act as a guide when guests ask for direction and physically assist them to their destination within the Resort

• Share all the important information to the management and the other departments’ colleagues related to the guests' experiences or suppliers

• Maintain a clean, tidy and organized desk

• Other activities as deemed appropriate by the management

Requirements:

• Two-years experience as a Concierge within a 5-star luxury resort/hotel

• Strong written and verbal communication skills

• Proficiency in English, Italian and, preferably, in an additional language

• A good knowledge of Lake Como area is preferred

• Able to multi-task and problem-solve

• Able to work well in a team environment

• Must be professional and possess excellent presentation, communication, organization and effective time-management skills

• Flexible schedules and working hours plus the availability to work on weekends & holidays are required