Conference And Events Operations Manager

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The Newpark Hotel are seeking an experienced and dynamic Conference & Events Operations Manager to lead our events team. This role is about creating exceptional guest experiences at Conferences, Weddings and Events, where attention to detail, flawless coordination, and outstanding service are paramount.

Key Responsibilities:

· Oversee all conferences, weddings, events, and functions from planning through to execution, ensuring each moment exceeds guest expectations

· Lead and inspire teams to deliver warm, professional, and seamless service at every event

· Work closely with Sales, Kitchen, and Marketing to create tailored, memorable experiences

· Uphold the highest standards of presentation, safety, and guest care in all event spaces

· Manage rotas, budgets, and resources to ensure smooth and efficient operations

· Drive revenue through upselling, creative packages, and promotional opportunities

· Provide ongoing training and performance support to ensure service excellence

Main Responsibilities:

Oversee all conferences, weddings, events, and functions from planning through to execution, ensuring exceptional service standards across all departments.

· Lead, train and motivate teams to deliver excellence in guest satisfaction and operational lean efficiency.

· Drive business performance, focusing on revenue growth, cost control, and profitability.

· Collaborate closely with the Sales team on upcoming business and client needs.

· Foster a culture of continuous improvement through staff training, coaching, and performance development.

· Ensure compliance with all health, safety, and hygiene regulations.

· Monitor equipment, room standards, and ensure all event spaces are immaculate.

· Proactively manage guest feedback, swiftly resolving issues to maintain an excellent reputation.

· Uphold and improve SOPs, health & safety protocols, and service excellence.

· Drive revenue growth through upselling, promotions, and innovative event offerings.

· Liaise with Chefs on menus and dietary requirements, and with marketing on event promotion.

· Build and maintain strong relationships with suppliers, partners, and key stakeholders.

· Manage rotas, staffing levels, and budgets effectively to meet business demands · Deliver regular staff training and performance reviews

What are we looking for?

• 3+ years’ experience in conference/weddings/events management in a 4 star hotel.
• Strong leadership, communication, and planning skills.
• Proven ability to manage budgets, rotas, and staff performance.
• Exceptional attention to detail with a customer-first mind-set.
• A guest-focused mind-set with a passion for delivering exceptional guest experiences.
• In-depth knowledge of health and safety regulations within the hospitality sector.
• A proactive, adaptable professional who thrives in a busy environment.

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Food allowance
• Gym membership
• On-site parking

Schedule:

• Weekend availability

Work Location: In person