Consultant – Operational Governance & Compliance

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

The Service Management team provides a crucial capability for BNZ and sits within the Cyber & Governance division within Technology. We are a high performing team focusing on delivering high-quality, customer-centric services that drive service availability and build trust, loyalty and long-term relationships with our customers. By providing effective service management the team supports BNZ to build more resilient services, as well as advocate for customers and colleagues when there is a disruption to service and driving resolution, root cause and continuous improvement processes.

This role can be based in Auckland or Wellington. It is a hybrid role with three days in the office and two where you can work flexibly. The team anchor day in the office is Wednesday.

Mō te Tūranga | About the Role

We sat down with the People Leader (who you would report to) and they told us the following about the role:

What are 5-day-to day tasks the person in this role will complete?

Support the Senior Consultant – Operational Governance & Compliance to:

What is the team culture and environment like?

Fun, supportive, driven.

What projects / work will the candidate be working on now and into the next year?

Delivery and roll out of the Critical Hygiene Framework and associated measures.

What is your management style?

Democratic, supportive

What is the most exciting thing about this opportunity?

To work in a high-performing team and make a difference for customers and colleagues.

What is the most challenging thing about this opportunity?

Coordinating effective communication and collaboration across multiple teams under time pressure.

What technical skills are REQUIRED for this role?

What will success look like for the candidate in this role?

A good team fit, supporting the delivery milestones for the CHF platform roll out and continuing the upward trajectory of CHF measure compliance.

What is your favourite thing about working for BNZ?

The people and opportunity to make a difference for New Zealanders to achieve their goals be that home ownership or starting a business.

Why did the last person leave this role?

New role within BNZ.

What attributes will this person display in order to be successful in this role?

Confident and calm under pressure. Determined. Strong communicator both verbal and written.

Please note: Advertising closes Thursday 29 May at 11:59pm.

We review applications as they are received and may close advertising early.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.