Contact Cares Advisor

Job Description

We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Contact Cares Advisor in Contact Cares

St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Borough Council is proud to be part of this partnership.

Contact Cares; has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy.

Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisors (Customer Service Centre) operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.

Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries. You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters.

You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.

Working for St Helens Borough Council

• We will provide you with the necessary training and support including, adult and children safeguarding processes, system training, non-complex assessment training and much more to enable you to successfully undertake the role. On-going training will be provided as the service continues to develop.

We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council. We seek to create a positive, open and progressive working environment.

We offer attractive salary and relocation package·
We offer an excellent pension scheme. Interested to Find Out More?

You can review our full job description details, and person specification information here.
For an informal discussion please contact Liz Matthews on 01744675338

Equality & Diversity

St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

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