Contact Center Agent

Join our team as a Customer Service Professional in the healthcare sector where you will utilize your expertise in MS Excel to enhance customer interactions. This work-from-home position offers a day shift schedule allowing you to balance work and personal life effectively. With a focus on delivering exceptional service, you will play a crucial role in improving customer satisfaction and contributing to the company's mission of providing quality healthcare support.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilize MS Excel to analyze and manage customer data ensuring accuracy and timely updates.
• Collaborate with team members to develop strategies for improving customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Assist in the development of training materials for new team members.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Ensure compliance with company policies and procedures during all customer interactions.
• Participate in team meetings to discuss performance metrics and identify areas for improvement.
• Support the implementation of new processes and technologies to streamline operations.
• Provide feedback to management on customer trends and potential areas for service enhancement.
• Engage in continuous learning to stay updated with industry trends and best practices.
• Contribute to a positive team environment by sharing knowledge and supporting colleagues. Qualifications
• Demonstrate proficiency in MS Excel including data analysis and reporting capabilities.
• Possess excellent communication skills both verbal and written to interact effectively with customers.
• Exhibit strong problem-solving abilities to address customer concerns promptly.
• Show a keen attention to detail in managing customer records and data.
• Display a customer-centric approach prioritizing customer satisfaction in all interactions.
• Have a basic understanding of healthcare call center operations which is advantageous.
• Be adaptable to changing processes and technologies in a dynamic work environment.

QUALIFICATIONS:
High school diploma GED Certificate or equivalency. Associate or bachelor’s degree in healthcare management preferred.

Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.

Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.

Salary and Other Compensation:
Applications will be accepted until September 11, 2025.
The hourly rate for this position is between $17.00 – 18.00 per hour, depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.