Contact Center Representative Norwegian Speaker Oslo/Athens Or Lisbon

Job description

Position: Contact Center Agent with Norwegian

Start: November

Contract type: Employment contract for full time

Work model: B&M – in the office in Oslo or Portugal or Greece, after stabilization hybrid – 50/50

Relocation: yes, we do offer relocation package

Tasks:

• Perform inbound calls, chats in Norwegian
• Advise partners on flights, products, prices, fares, rules, and online services contributing to the

success of our client.

• Change the reservation both in time and destination, change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Deal with cancellation and refund of tickets
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.

Requirements:

• Norwegian - C1 (both spoken and written)
• English – B2
• Excellent technical skills (MS Office, Browsers, general computer skills)
• Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

What do we offer you?

• Work for the largest, well-known Nordic 5-star airline - SAS
• Fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divide into different departments
• Salary: 9550 PLN gross
• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
• Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00 twice a month working Saturdays & Sundays.
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Training and development programs.
• A very dynamic and international work environment with plenty of career opportunities.
• Social activities, events, and celebrations.
• Multinational environment.

Apply Soon!

Job Type: Full-time

Pay: From 9,950.00kr per month

Application Question(s):

• Do you live in Poland?
• Do you have a EU ID?

Language:

• Norwegian (Required)
• English (Required)

Work Location: In person