Contact Centre Consultant - Full Time

Introduction:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.

Description:
Are you someone who thrives on providing exceptional service? Are you ready to make a real difference in people's lives? Join us as a Contact Centre Consultant and become an integral part of our dynamic team.

What's in it for you?

Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.
Comprehensive Training: Dive into a four-week training program that combines classroom learning with hands-on experience. Our next intake starts on Monday 9th of December 2024.
Supportive Environment: Work alongside passionate individuals in our Eastern Creek, Sydney office.
Benefits: Enjoy perks like FREE secure onsite parking, product discounts, and access to our free onsite gym.
Flexible Work: Work from home flexibility available upon successful completion of 6months probation.

About the role:
Full-time Position - This position requires flexibility, Monday to Friday 38 hours, rostered shifts between 8am - 6pm and occasional public holidays.
Take inbound calls and deliver top-notch customer service to both existing and potential customers.
Provide accurate product information and update customer records efficiently.
Resolve customer complaints with care and efficiency, focusing on continuous improvement.
Adapt and learn continuously to enhance personal and team skills.

What You'll Bring:
Previous experience in customer service (call centre, office, retail, or hospitality backgrounds are welcome).
Excellent communication skills with the ability to articulate product benefits clearly.
Familiarity with Customer Management Systems/Databases.
Proven teamwork skills and the ability to thrive in a fast-paced environment.
Preferred previous experience in a Contact Centre environment.

Join Our Team!

If you're an Australian Citizen or Resident with a passion for customer service and a drive to make a positive impact, we want to hear from you! Take the first step toward a rewarding career with Lite n' Easy.

Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.