Contents Loss And Administrator Support

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Position Overview

This is a full-time, in-office position based in Stoney Creek. The Contents Loss Claim Support team member will assist in documenting, organizing, and supporting contents (personal property) insurance claims. Cross training with other in-house office support staff will also form part of this role. This is an excellent opportunity for someone looking to start a career in insurance claims.

No prior industry experience is required — we are willing to train the right candidate.

Key Responsibilities

• Assist with documenting and organizing contents claims
• Communicate with clients to gather necessary information and supporting documents
• Utilize our in-house software platform for claims preparation
• Support adjusters with file preparation and claim follow-ups
• Coordinate with contractors, restoration companies, and insurers as required
• Maintain organized digital and physical claim files
• Provide professional and empathetic customer service to clients during stressful situations

Qualifications

• High school diploma required (post-secondary education or enrollment in the CIP program is an asset)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks and meet deadlines
• Professional demeanor and strong customer service mindset
• Ability to work independently and as part of a team

Who You Are

You are dependable, eager to learn, and looking to build a long-term career. You take pride in being organized, thorough, and helpful. You understand the importance of compassion when working with individuals who have experienced property loss.

If you are looking to start your career in the insurance claims industry and want to join a company that values integrity, professionalism, and teamwork, we encourage you to apply.

To Apply:
Please submit your resume and a brief cover letter outlining your interest in the position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $22.50-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• RRSP match
• Vision care

Work Location: In person