Contract Team Coach

We are recruiting for a Team Coach to join our Lender Sales team in Bristol. You will be working closely with the team as a dedicated resource to ensure that the quality of the work undertaken by the team not only meets but exceeds the agreed standards.

You will be providing on hand training and coaching to our case handlers as well as monthly supervisions and new starter training.

This is a contract role on a day rate of £140 /day paid via an Umbrella company.

Your Role

• Providing face to face feedback and coaching
• Creating and monitoring monthly supervision review documents
• Providing training to New Starters and providing support and management of their development plans.
• Monitoring feedback provided by Lender Clients, assessing and logging this and providing the feedback to those agents concerned.
• Developing and delivering new training packages.
• Set up of training sessions, monitoring attendees and record keeping
• Developing and delivering bite size training sessions (Buzz Sessions).
• Undertake projects in relation to training and development and monitoring quality going forward.
• Your Skills and Experience
• An awareness of the commercial concerns of clients
• Ensure that all work is accurate and with strong attention to detail
• Experience of working within a volume caseload environment
• Ability to identify ways of improving processes and communicate changes effectively
• Ability to understand learning & development needs of individuals and work with individuals to find solutions or a better way of working, including setting SMART objectives

Your Team

Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. We support on repossession conveyancing for these clients, so that when a property is taken into possession the title checking process is carried out promptly, and a sale progressed proactively.

We also provide advice and support to fixed charge receivers from validating their appointment through to dealing with non-paying tenants or those who remain in the property beyond the end of their tenancy.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

TLT LLP