Coordinator Customer Support

About NOV and Rig Technologies

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world’s most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at https://www.nov.com/about/our-company-structure/rig

About our team:

As part of Technical Services, the global entry point team works together to provide excellent support to our customers worldwide 365 days a year, 24/7. We review all incoming requests and gather additional information where required. To register requests consistently, ensuring our customers are connected to the correct NOV point of contact.

What We Offer:

• A friendly, global team where your contributions make a real impact.
• A chance to learn something new every day in a dynamic work environment.
• Opportunity to learn about the latest technologies in the oil and gas industry.
• A company culture that values teamwork, learning, and growth.

Key Responsibilities:

• Respond to customer inquiries by phone, email, and CRM, providing solutions or directing them to the right team.
• Use tools and systems to process and route customer requests efficiently.
• Escalate urgent requests to the correct teams efficiently and accurately.
• Help and support your teammates to keep improving our services.

Qualifications:

Essential:

• At least 2 years of experience in customer service, sales, logistics, or a similar field.
• Strong communication skills – written and spoken.
• Organized and able to manage multiple tasks and priorities.

Desired:

• Experience in manufacturing or oil and gas industries.
• Familiarity with Microsoft Office 365 and order management tools.
• Knowledge of technical documents or experience in a call center.

Is this you?

You’re someone who enjoys helping others and working as part of a team. You stay calm under pressure, can manage your time well, and love solving problems. You’re outgoing, organized, and great at building relationships with colleagues and customers.

Why Join Us?

When you join NOV, you’re joining a global leader in the oil and gas industry. You’ll work on meaningful projects with talented people who are passionate about what they do. At NOV Technical Services, we encourage growth, teamwork, and making a real difference for our customers.