Coordinator Ndis Supports

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Introduction:
Empowering women to transform their lives

Catherine House has supported women out of homelessness since 1988. We provide crisis, recovery and longer-term accommodation, as well as outreach services and an integrated Women’s Centre that supports mental health, wellbeing, education, and community connection.

Our vision is a society where all women are safe, supported, and empowered to reach their full potential.

Join our team and be part of something truly life-changing.

Why you will love working with us

At Catherine House, every role is deeply connected to purpose and impact. You’ll join a values-led team where support, inclusion, and hope are at the heart of everything we do.

Make meaningful impact – walk alongside women as they rebuild their lives
Supportive, purpose-led team – work in a collaborative, compassionate environment
Wellbeing focus – access salary packaging and wellness benefits
Career experience – develop advanced case management, trauma-informed and community housing skills
Professional growth – participate in reflective supervision, team learning, and ongoing development

Description:
About the role

The role of Coordinator: NDIS Supports facilitates the coordination of NDIS services and supports provided by Catherine House (CH) to clients residing in our accommodation programs, as well as to those living independently in the community or in another service setting. The coordinator: NDIS Supports is responsible for ensuring that CH provides the highest level of support to NDIS clients, while working to meet all quality and safeguarding requirements. The coordinator: NDIS Supports is primarily responsible for coordinating the type and delivery of the daily living supports CH provides to NDIS clients, both onsite in its accommodation programs and in community settings or homes.

Provide expert guidance and coordination of NDIS supports, ensuring clients achieve their goals while maximising their NDIS funding and service outcomes.
Monitor NDIS legislation, policy, pricing arrangements, and compliance requirements, providing advice and leadership to staff on best practices and service delivery.
Build and maintain strong relationships with clients, families, support coordinators, recovery coaches, plan managers, and external stakeholders to deliver person-centred support.
Lead program administration, reporting, client record management, invoicing oversight, and quality assurance processes to support efficient and compliant service operations.
Support clients to develop independent living skills, manage day-to-day challenges, participate in their community, and maintain safe, positive living environments.

You can view the Position Description via the Housing Choices Australia Careers page here.
Position Description.

Skills and Experiences:
About you

You will have:

• Relevant post-secondary qualification plus experience working in a similar role and environment with similar clients
• Experience supporting NDIS clients to achieve their goals
• Experience in working in NDIS services and with NDIS stakeholders
• Experience supporting clients with complex supports needs to manage their mental health issues
• Experience collaborating with women from diverse backgrounds, cultures, religions, and sexuality
• Experience with client crisis management, de-escalation of incidents and management of client behavioural and support issues
• Mental Health First Aid Training or willingness to attend course within two months of commencement of employment
• Child Safe Environments Training or willingness to attend course within two months of commencement of employment
• Food Safety Certificate or willingness to attain within two months of commencement of employment.
• Client case note recording including electronic data systems
• Meal preparation and kitchen duties

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:
People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Catherine House

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now! Applications close: 5 August 2026, unless a suitable candidate is identified earlier.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Catherine House’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance