Coordinator Of Support Services

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POSITION SUMMARY: Facilitates daily agency office functioning and services to victims and their families through scheduling, and providing basic information and referrals

Support Functions

• Provides excellent customer services to clients and families and communicates effectively and professionally with staff and community partners;
• Answers phones and assist in scheduling/rescheduling appointments;
• Makes copies, scan and file documents and monitor fax machine;
• Assist clients and professionals with completing the appropriate forms necessary for rendering services;
• Delivers/processes mail as outlined in policies and procedure manual;
• Enters accurate admission information into computer and retrieves data from computer;
• Conducts internal audits for accuracy of charts and reporting and communicates any corrections to relevant staff and/or supervisor;
• Participate in data entry and preparation as needed for funding and tracking purposes;
• Prepares certified records as needed;
• Acts as resource to staff and other professionals;
• Provide crisis response to clients via the crisis phone line and in-person medical advocacy at the hospital as scheduled;
• Perform other general office duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• High School Diploma or a degree in a related human services field;
• Strong written and oral communication skills needed;
• Knowledge of dynamics pertaining to sexual victimization strongly preferred;
• Proficient in use of current technology and effective electronic communication methods required;
• Must have good organizational skills and ability to prioritize projects;
• Must sign authorization release forms for a national criminal and other background check with a nationwide criminal record check clear of abuse and neglect findings, felony convictions, and of other misdemeanor convictions related to child abuse, family or intimate partner violence, crimes against minors or sexual offenses;
• Per 922 KAR 1:580, must be twenty-one (21) years of age;
• Per 922 KAR 1:580 and 8:010, shall submit to a criminal record check in accordance with KRS 17.165 and a central registry check in accordance with 922 KAR 1:470 during the application process and every two (2) years thereafter while employed by Silverleaf;

Additionally, an individual in this position must also comply with the following during their employment:

• Adheres to Silverleaf policies and procedures;
• Attend mandatory in-service and other training/educational programs as required;
• Complete 40 hours of training on rape and sexual abuse prior to contact with clients.

PHYSICAL AND ENVIRONMENTAL DEMANDS: Visual acuity necessary for updating files and completing an assortment of paper and electronic work. Requires frequent stooping, kneeling, and crouching to file records. Hearing and talking necessary to answer phone and talk with staff and other individuals. Work is light with walking, standing and sitting. Manual dexterity is required to perform word processing and other clerical duties. Exposure to direct victim trauma, including descriptions of violence and injuries, and stressful situations during crisis interventions will likely occur. Occasionally subjected to irregular hours due to crisis response duties including the crisis phone line and in-person medical advocacy.

Job Type: Full-time

Pay: From $29,597.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a background in crisis intervention, either through training or hands-on experience?

Work Location: In person