Coordinator, Visit Validation (Temporary Contract)

Coordinator, Visit Validation (3 positions open - one each for 6 months contract, 9 months contract and 1 year contract)

The Validation Coordinator is responsible for visit approval, validation and late visit monitoring processes within our organization. The Validation Coordinator works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Approve field employee visits promptly in a time-sensitive environment to ensure compliance with payroll deadlines.
• Conduct follow-up procedures for visits that have been rejected.
• Prepare all necessary reporting documents in a timely and accurate manner.
• Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work
• Ensure all field staff are compliant with completing their visits and meeting thresholds as required.
• Follow up with clients to ensure care was completed
• Prepare all required reporting documents in a timely fashion to Care Managers and Supervisors for follow up as required

OUTCOMES

• Stakeholder satisfaction meets or exceeds goals
• Patient and family complaints or concerns are appropriately managed or escalated
• Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to communication and coordination activities
• Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to health and safety
• Identified safety risks are appropriately managed or escalated
• Mitigation of missed care

KNOWLEDGE, EDUCATION AND EXPERIENCE

• Minimum Grade 12 education
• Minimum 2 years of experience in customer service, scheduling and/or coordination
• Computer skills – Microsoft Office Suite, ability to use and utilize scheduling systems : AlayaCare & Procura
• Be able to work a Full-time Monday to Friday 8:30 am to 4:30 pm work schedule in office

TECHNICAL AND INTERPERSONAL SKILLS

• Strong interpersonal skills
• Ability to multi-task
• Attention to detail
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs
• Customer Service

Join us at CBI Home Health – Because Your Care Matters.

To learn more about CBI Home Health, please visit www.cbihomehealth.ca

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.